WHO WE ARE
31West is a leading outsourcing company operating in the Contact Center / BPO services space providing high-quality, cost-effective Call Center and Back Office services to small and medium businesses across the globe. Established in 2002, we have been working closely with businesses from US, Canada, UK, Europe, Australia with their customer support requirements..
We provide a complete range of Call Center Services like:
- Phone Support Service
- Email Answering Service
- Live Chat Support Service
- Back Office services like Data Entry, Data Conversion, Transaction Processing etc
We offer economical solution from a low-cost offshore location in India to help you derive the maximum with outsourcing:
- Decrease customer support costs
- Creating new revenue opportunities
- Superior customer understanding
- Managing online and offline digitized data
- Maximize up selling and cross-selling opportunities
- Higher Customer Satisfaction and retention opportunity
- Increase revenue growth by increasing customer conversion
- Using technology & human resource to increase customer satisfaction
- Re-engineering your business processes with changing business dynamics
- Deploying proven quality initiatives & industry best practices to ensure seamless growth curve
Our operations facility at Bangalore (India) is designed to match the best standards in networking, computing, security, power-supply and telecommunications services.
Our management team has in-depth domain expertise, technical & functional knowledge required to run offshore operations for the global enterprise. Our team is experienced in successfully managing offshore Indian call center programs for small & medium organizations and has consistently surpassed targets, achieving an enviable 99.8 % uptime.
Our clients have always rated us with superior service quality, indicating higher customer satisfaction and an overall reduction in operational costs ranging between 30% to 70%.
Our work philosophy is shaped around understanding the small or medium enterprise that needs to outsource its non-core yet critical business processes. We provide a number of customer-centric services to such business’, which allows for greater visibility and better understanding of their products or services to their present as well as potential customers.
Our mission has always been to provide clients with better results than those achieved by the client themselves.
Our key business differentiators are our:
- Proven methodologies
- Use of best technology and infrastructure
- Unwavering commitment to quality
- Strong business ethics
- Competitive pricing structure
These differentiators translate into enhanced business benefits for our clients from day one.