Struggling to deliver awesome customer experience at low cost?
Outsource your customer support to our team of seasoned professionals & see your business grow. We are experts in delivering delightful customer experience at a minimal cost. No contracts. Simple transitioning.
At 31West, it’s been our aim to provide exceptions customer service. Every time someone calls your business, our team is ready to answer. Each team member is trained exclusively for your assignment.
24/7/365 Customer Service Outsourcing: What's Included?
Some of the popular services offered by our Multi-Channel Contact Center are listed below for your reference.
- ✓ Customer Support Services Solution
- ✓ Order Taking Services
- ✓ After Hours Support Services
- ✓ Accounts Payable
- ✓ Account Receivable
- ✓ Back Office Services
- ✓ Customer service solution for Start-ups
- ✓ Billing Support
Flexible Service Hours to Suit Your Business, Today & Tomorrow.
Our outsourcing company is available 24/7/365. Our team of trained professionals is ready to take your business to the next level by being available whenever your customers need you.
- ✓ Business Hours – 8 hrs/day, Mon-Fri
- ✓ Extended business Hours – 12 Hrs/Day, Mon-Fri
- ✓ Global Business Hours – 24 hrs/day, Mon-Fri
- ✓ Extended Global Business Hours – 24 hrs/day, Mon-Sun (24/7)
- ✓ After-Hours – 6:00 PM to 10:00 AM following day & 24 hrs on weekends
Outsourced Customer Service: What Makes Us The Best?
Outsource your customer service to 31West, sit back and enjoy the wealth while we do the heavy lifting for your company. Our inbound call center solution provides excellent customer care service which will kick up your business sales and brand loyalty.
- ✓ Serving SMBs Since 2002
With 17+ years of experience in customer service outsourcing, we carry unmatched experience & domain knowledge. We have worked with multiple industries, across verticals and geographies. Some popular industries we have worked with are Healthcare, Education, Technology, Finance, Retail & Ecommerce, Travel & Leisure.
- ✓ Personalized Agent Training
We provide custom training to every agent & ensure they understand your business as well as you do. We are very selective of the call center team we hire & build. We offer you the mature and experience support specialist that is unusual in the call center services industry.
- ✓ True 24/7/365 Availability
Many companies boast of 24 x7x 365 support availability but very few actually deliver zero downtime, around the year availability. From taking online order to handling time-sensitive health care services, our team members are ready to provide the best customer support solution around the clock.
- ✓ Flexible to Match Dynamic Business Needs
Your business is never the same around the year. Your call center support requirement is never the same over the 24 hours of a day. Your customer support requirement varies between weekdays and weekends. All our services come with a NO CONTRACT policy. Have a different number of call center agents during different times of the day and different days of the week.
Benefits of Customer Service Outsourcing to 31West
If your business is growing or it’s being held back due to lack of resources, outsourced customer service can provide the support you need. Our clients trust us as industry leaders in call center services and we would love to discuss your call center needs and offer solution accordingly.
- ✓ No additional infrastructure required
- ✓ More time to focus on key business tasks
- ✓ Around the clock service availability
- ✓ Customized, scalable & responsive services
- ✓ Build your knowledge base
- ✓ Adaptable with your tools
- ✓ Flexible pricing structure
- ✓ Quick onboarding solution
- ✓ Seamless, least effort transitioning
- ✓ No Contracts
- ✓ Internal QA provided free of cost
- ✓ No charges for agent training
Industries We Serve
Over the years, 31West has helped clients from across industries & verticals. By outsourcing customer service we bring valuable knowledge & innovative solutions helping you deliver better results at a lower cost.