Technology innovations have made it easier and more cost-efficient to outsource application support, development & maintenance services.
Today’s on-the-go customers expect ‘always available‘ assistance for the products and services they use. As technology enables businesses to reach a much wider customer base, the need for support services grows beyond the resources of most small to medium-sized companies. Whether the customer request comes in via phone, email, live chat, or social media channels, our agents are available 24/7 to provide first contact resolution.
Trust our Outsourced Application Help Desk Experts
Our specialized agents are highly trained in soft skills and CRM techniques necessary to provide top-level assistance. We thoroughly train our agents on your products and services and integrate our help trees and ticket reporting with your CRM database.
31West’s technology expertise allows us to function as an extension of your team, and our agents take full accountability for representing and protecting your brand. Our outsourced IT help desk team offers all levels of services from ready 3rd party software to advanced proprietary software to SaaS.
Application Support Service
We work with a number of companies on a variety of different software. Our team of trained IT professionals works with your team to provide the perfect experience required for each customer request. Our help desk service outsourcing services can provide a boost to your customer’s confidence and C-SAT levels. It can allow your team to focus on other aspects of the business including new product development & L2 or L3 assistance. Our team can provide the freedom you need to continue to grow.
Our teams that manage outsourcing at our call centers are certified professionals with rich industry experience. They handle all types of applications you would find offered by any of the technology companies.
At 31West, we’re confident we can meet all of your technical help desk needs.
Some Examples of Application Support Services
- ✓ Off-the-shelf software like Office 365, Google Suite, Sharepoint, MS Dynamics, Salesforce, SugarCRM, etc
- ✓ Proprietary or Custom built software
- ✓ OEM Branded Services
- ✓ Application Training
- ✓ Installation & Set-up Assistance
- ✓ Software Development & Maintenance
- ✓ DevOps services
Key Features of our Application Support Services
- ✓ Flexibility:
To accommodate product launches, seasonal cycles, or fluctuating demand, our services are easily scalable.
- ✓ Quality:
Consistent and accurate responses–whether it’s through email, phone, live chat, or social media–strengthen and enhance your brand identity.
- ✓ 24-7 Service:
Your customers will receive immediate attention and follow-up care, leading to increased customer satisfaction and brand loyalty.
Key Benefits of Application Support Services
- ✓ 24/7 Response Team
- ✓ Reduced Overhead
- ✓ Improved Efficiency
- ✓ Access to the latest in technology
- ✓ Experienced & Qualified Personnel
- ✓ Custom Reporting
Our technology experts who manage outsourced help desk includes engineering graduates with necessary certifications and experience. We pride ourselves on resolving most issues at first contact, which ensures customer satisfaction while reducing overhead costs.
Are you looking for dependable & professional application support services for your customers?
Look no further, contact us with your requirements for a free quote.