OUR CALL CENTER INFRASTRUCTURE
At 31West, we have best in class call center infrastructure offering 100% redundancy to deliver 100% uptime.
IT & Telecom Infrastructure
- Best in class laptops, Servers, Networking equipments etc
- Private data center
- 100% power back up
- 24/7 in-house support team & established escalation process.
- Monitoring & failure notification via phone, e-mail and SMS.
- Adequate inventory of spares to ensure minimum downtime.
- Leased Internet Connectivity from multiple ISPs.
- Telephone lines from multiple telecom providers.
- Telecom infrastructure is a mix of Fixed Wired & Wireless
- Constant review of rapidly changing technology resources.
- CCTV Cameras for 24/7 monitoring & recording
- Premises are guarded 24×7 by security guards.
- Fire alarms, smoke detectors etc.
- Firewall & Intrusion Detection Systems.
- Secured V-LAN for Separate Clients
- VPN for remote access to senior personnel & clients.
- Antivirus and Anti-Spy protection
- Constant review of security policy.
- Complete security of all kinds of data.
- Daily backup and offsite storage at different secure locations
Request a custom quote now by contacting us via the form below.