At 31West, we invest in the latest & best in class call center infrastructure with 100% redundancy. Our systems deliver 100% uptime. We have a mix of cloud-hosted & on-premise system which are secure & fast.
IT & Telecom Infrastructure
- ✓ Latest laptops, Servers, Networking equipment
- ✓ Private data center
- ✓ 100% power back up
- ✓ 24/7 in-house support team & established escalation process.
- ✓ Monitoring & failure notification via phone, e-mail and SMS.
- ✓ Adequate inventory of spares to ensure minimum downtime.
- ✓ Leased Internet Connectivity from multiple ISPs.
- ✓ Telephone lines from multiple telecom providers.
- ✓ Telecom infrastructure is a mix of Fixed Wired & Wireless
- ✓ Constant review of rapidly changing technology resources.
- ✓ CCTV Cameras for 24/7 monitoring & recording
- ✓ Premises are guarded 24×7 by a security team
- ✓ Fire alarms, smoke detectors etc.
- ✓ Firewall & Intrusion Detection Systems.
- ✓ Secured V-LAN for Separate Clients
- ✓ VPN for remote access to senior personnel & clients.
- ✓ Antivirus and Anti-Spy protection
- ✓ Constant review of security policy.
- ✓ Complete security of all kinds of data.
- ✓ Daily backup and offsite storage at different secure locations