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Infrastructure

OUR CALL CENTER INFRASTRUCTURE

At 31West, we have best in class call center infrastructure offering 100% redundancy to deliver 100% uptime and absolute value to your business.

IT & Telecom Infrastructure

  • Best in class laptops, Servers, Networking equipments etc
  • Private data center
  • 100% power back up
  • 24/7 in-house support team & established escalation process.
  • Monitoring & failure notification via phone, e-mail and SMS.
  • Adequate inventory of spares to ensure minimum downtime.
  • Leased Internet Connectivity from multiple ISPs.
  • Telephone lines from multiple telecom providers.
  • Telecom infrastructure is a mix of Fixed Wired & Wireless
  • Constant review of rapidly changing technology resources.

Physical Security

  • CCTV Cameras for 24/7 monitoring & recording
  • Premises are guarded 24×7 by security guards.
  • Fire alarms, smoke detectors etc.

Network Security

  • Firewall & Intrusion Detection Systems.
  • Secured V-LAN for Separate Clients
  • VPN for remote access to senior personnel & clients.
  • Antivirus and Anti-Spy protection
  • Constant review of security policy.
  • Complete security of all kinds of data.
  • Daily backup and offsite storage at different secure locations

Request a custom quote now by contacting us via the form below.