call center infrastructure

Infrastructure

At 31West, we invest in the latest & best in class call center infrastructure with 100% redundancy. Our systems deliver 100% uptime. We have a mix of cloud-hosted & on-premise system which are secure & fast.

IT & Telecom Infrastructure

  • ✓ Latest laptops, Servers, Networking equipmentcall center infrastructure
  • ✓ Private data center
  • ✓ 100% power back up
  • ✓ 24/7 in-house support team & established escalation process.
  • ✓ Monitoring & failure notification via phone, e-mail and SMS.
  • ✓ Adequate inventory of spares to ensure minimum downtime.
  • ✓ Leased Internet Connectivity from multiple ISPs.
  • ✓ Telephone lines from multiple telecom providers.
  • ✓ Telecom infrastructure is a mix of Fixed Wired & Wireless
  • ✓ Constant review of rapidly changing technology resources.

Physical Security

  • ✓ CCTV Cameras for 24/7 monitoring & recording
  • ✓ Premises are guarded 24×7 by a security team
  • ✓ Fire alarms, smoke detectors etc.

Network Security

  • ✓ Firewall & Intrusion Detection Systems.
  • ✓ Secured V-LAN for Separate Clients
  • ✓ VPN for remote access to senior personnel & clients.
  • ✓ Antivirus and Anti-Spy protection
  • ✓ Constant review of security policy.
  • ✓ Complete security of all kinds of data.
  • ✓ Daily backup and offsite storage at different secure locations