After-Hours Call Center for the Manufacturing Industry

It does not matter whether you are running a huge manufacturing plant with thousands of employees or a small family-owned business. You will need to be fully aware of all the communications that go in and out of your company. Your supply chains have become global, and so your availability needs to adjust to that new global market. Our solutions for after-hours service for the manufacturing industry can help you navigate this new territory.

Personnel is one of the single biggest challenges a modern company faces today. With high turnover rates and manufacturing jobs being outsourced more than ever, it has never been harder to maintain a healthy balance of in-house employees and support staff on call. We can take the hassle out of some of the staffing issues you’re faced with. Let us find a solution to those issues.

If you run a big business or have a big manufacturing plant, you already know that everything you do (from your raw materials to your logistics department and distribution) is linked to the rest of the world by a vast network of connections, across all markets, languages, governments and their policies, and time zones.
If you want to be a global player, you have to make those connections count. One missed opportunity can wreak havoc in your plan for the future. This is why you need to be available all the time.

It’s easy to just set up a website and dump all the information you think your customers, partners, vendors, and clients might need. But you didn’t get this far in business without knowing that personal connections are still what drives and creates new opportunity. This is why you need to be personally accessible all of the time.
Our after-hours help desk, reception, switchboard, and customer service can take care of this.

Not only can we liaise with your customers and answer any questions they might have, but we can also help maintain a great relationship with your vendors and suppliers. Long gone are the days when you relied on raw materials that were produced in the same country or even time one as your own. Your vendors are global. Their needs must be met at all times.
We can help with billing, tech support, coordination, and scheduling.

If you run a small family business, your time constraints are dire. A big company can just afford to hire more people to fill any potential gaps, but you don’t have that luxury. You have to make due with what you’ve got. But you operate in the same global marketspace as everyone else, and the pressure from other, cheaper markets is felt in every single vertical we serve.

We can see that pressure and we can understand how this affects you, your family, and the people who work for you. Consumers love small businesses. It’s a long-standing tradition, that as consumers, we always favor the small players, the underdogs. So the playing field ought to be leveled in your favor.

However, when the drive to cut down costs comes into play, you have to compete with some of the harshest market forces out there. And at the same time, you have to maintain a 24/7 presence and offer support around the clock. This is where we come in. We are specialised in helping small businesses and have a variety of after-hours services for small manufacturing companies available that you can choose from to ensure you only pay for what you really need.

We will make sure your customers keep trusting you and provide them with a connection that makes them feel at home with your products and services.
We can integrate your systems into our workflow so you can rest assured that none of your data gets lost.

Need to schedule a technician to go out and fix equipment? Have an emergency that requires someone to organise relief personnel to come in? Do you need to have a help desk available for people working on sites?

We can make sure your on-call maintenance workers have someone to work with, someone to look after them. We can also ensure that lines are always covered for when there’s an emerging issue or technical problem. Have you ever been called into your plant in the middle of the night only to find that it’s an issue that could have been avoided if someone had been there to give directions and get things organised? That’s what we can offer you.

We are highly trained and will be able to anticipate problems before they even arise. We can filter messages and problems so that your sleep is only interrupted for real emergencies.
We can even help arrange an after-hours schedule for you to ensure your areas of need are always covered and take care of rearranging it in case of absent employees.

Our after-hours service for maintenance calls and our after-hours service for the manufacturing industry at large are specially trained to understand the local circumstances of your particular building, so we can go so far as to direct maintenance personnel on where to go and what to do. We provide more than after-hours customer service or a help desk. We strive to become part of your team.

31West makes sure to understand your product, your values, and your team. We strive to make your manufacturing process run as smoothly as possible. We can help you achieve anything from a well-organised supply chain all the way to getting the best out of your on-call schedule. There’s no task that we can’t find a solution to.
All the while logging everything in your own CRM and management systems, so you have no floating data, guaranteed.