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Customer Service In The Digital Age: Prioritizing Data Security
Every form of interaction you make with a customer is important. Digital technology has increased opportunities to get in touch [...]
Top 10 Best CRM Software In 2024
The days when you would use email, spreadsheet, and pen-and-paper-based solutions to store customer profiles are long gone. Today, you [...]
Slack Vs. Zoho Connect: Communication Comparison In 2024
Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. You need a system that [...]
Zendesk vs Freshdesk: Which Is Better In 2024
Picture this - you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and [...]
16 Practical IT Support Strategies That Saves Money
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server [...]
10 Ways To Improve Customer Service In Higher Education
Research shows that customer service in higher education institutes (universities and colleges) is not optimal. Many institutions focus on bureaucracy [...]
Top 10 HubSpot Features And Benefits
HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The [...]
Beyond Enrollment: Customer Service Strategies For Retention In Online Courses
Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about [...]
Best Practices For Setting Up And Customizing Zendesk For Your Organization
There’s a reason Zendesk is considered a market leader in the customer relationship management (CRM) industry. Featuring stellar customer support [...]
Zendesk vs Salesforce: Making The Right Choice For Your Business
Businesses need a centralized system to store and process their database. Today, each employee, partner, and business associate access the [...]
10 Essential Zendesk Features Every Customer Support Team Should Utilize
When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The [...]
5 Ways DSPM Elevates Customer Service Standards For Tech Companies
Tech companies are in a relentless pursuit to heighten the caliber of their customer service - a critical determinant of [...]