Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.
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10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.
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How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. Customer service agents also use such call scripts to make their communication with customers more precise ….
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Examples of Great Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. Customer service agents also use such call scripts to make their communication with customers more precise ….
Read more