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How to Choose the Best Help Desk Solution for Your Business?
Customers are the backbone of your business. So one of the most vital parts of your business operation is customer [...]
7 Key Help Desk Metrics Help to Improve Customer Support
A helpdesk is the first contact point for your customers. Your customers must receive a satisfactory response when they have [...]
How to Improve Help Desk Performance?
A helpdesk is the prime necessity of modern age businesses. The reason is both your employees and customer desire flawless [...]
Remote Employee Onboarding – Best Practices from Industry Leaders
The onboarding of new hires is always challenging, and when it involves employees who will be working remotely, it [...]
What is a Help Desk ? – Types, Benefits, and Features
A help desk is a common department in many companies dedicated solely to providing support and solving problems for [...]
Process Documentation: Small Trouble – Big Gains
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
Password Management: How, Why & Ways. All You Need to Know
The problem of password management isn’t going away, & we’re here to give you as much insight as possible [...]
How Do Successful Managers Prepare Their Teams for Change?
How do successful managers prepare their teams for change? By adding clarity, structure, and motivation to the process …
In-Office, Work-From-Home or Hybrid? What Do CTOs Think?
We spoke with top CTOs to learn their observations & opinions on the rise of cloud & impact of [...]
Top 5 Enterprise Firewalls CTOs Trust
Find out why top enterprise firewall vendors like Palo Alto Networks, Check Point, and Cisco are trusted by CTOs [...]
Top 6 IT Challenges in Hospitality Business
We share our learnings after 13+ years of experience in the Hospitality Business Industry. Key IT Challenges and how [...]
Top 6 IT Challenges in Healthcare Industry
Here’s a look at some common IT-related challenges faced by the healthcare industry, and considerations must make to finally [...]