How Business Intelligence can Boost Your Digital Marketing

Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.

10 Tips to Reduce Average Handling Time (AHT)

Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.

How To Provide A Memorable Customer Experience

You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. Customer service agents also use such call scripts to make their communication with customers more precise ….