Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.
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Top Reasons to Consider Cloud Storage for Your Business
There are many people these days that decide to go into business for themselves whether this is on a full-time basis or part-time while still working for an employer. If this is something that you have decided to do, it is important to ensure you are prepared and have all the necessary tools, services, and solutions to get your business off the ground. Among the solutions you must consider are tech products and services, and this includes cloud storage solutions. Businesses of all sizes turn to cloud storage these days, and this is because it offers so many benefits. When [...]Read more
5 Features Your AR and AP Software Must Have
Where you see the abbreviations AR and AP software in a business setting, you know those probably stand for accounts receivable and accounts payable. If you run a decent-sized business or even a tiny one, you probably already realize how critical these areas are. If you can’t depend on your accounts payable and receivable departments to do their jobs correctly, you’re going to run into serious issues sooner rather than later. You can get yourself a modern software suite that has features that can help you in this area. If you do so, let’s look at some of the most [...]Read more
What is the Difference Between Help Desk and Service Desk?
There is no right or wrong answer. Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” Yes, it does, as you might be underselling or overselling each capability unknowingly.
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