Where you see the abbreviations AR and AP software in a business setting, you know those probably stand for accounts receivable and accounts payable. If you run a decent-sized business or even a tiny one, you probably already realize how critical these areas are. If you can’t depend on your accounts payable and receivable departments to do their jobs correctly, you’re going to run into serious issues sooner rather than later. You can get yourself a modern software suite that has features that can help you in this area. If you do so, let’s look at some of the most [...]Read more
There is no right or wrong answer. Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” Yes, it does, as you might be underselling or overselling each capability unknowingly.
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds and thousands of customers come up with their queries every day you may get exhausted going through all emails, social media messages, customer support, and whatnot! Let's understand with an example of how help desk software can help you in your business growth. John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While he had the best technicians available, he was unable to reply to his customers instantly. While talking to [...]Read more
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.