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There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
It pays to plan in business. Savvy managers know that. That’s why they review key support trends annually. They [...]
Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed [...]
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
Is voice analytics the future of tech support call centers? — Your help desk staff would certainly have an [...]
Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t [...]
Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced [...]
Has your firm experienced an issue because a support rep gave outdated information to a client? If you’re nodding [...]
You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house [...]