The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses understand that if they allow their support personnel free reign when satisfying clients they could lose money. outsource tech support can be an expensive department to run and maintaining customer satisfaction can be costly. Changing the way the company handles the decision-making process can positively impact tech support for the small business. Customer Satisfaction Or Profits There are many costs that are included with tech support. Training personnel, hardware and software, office support and infrastructure costs such as lights, phone, and […]
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