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Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed [...]
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts [...]
Offshoring has enormous potential for your business. It can cut costs. It can free up key resources. And it [...]
Is voice analytics the future of tech support call centers? — Your help desk staff would certainly have an [...]