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There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
Top 10 Help Desk Management Software For 2021
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds [...]
Case Study – How 31West Helped Turnaround A Healthcare Technology Solutions Company
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
7 Key Support Trends To Watch
It pays to plan in business. Savvy managers know that. That’s why they review key support trends annually. They [...]
Offer TECH MNC Flexibility with Tech Support
Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed [...]
Decision Making Changes can Positively Impact Tech Support
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
Is voice analytics the future of tech support call centers?
Is voice analytics the future of tech support call centers? — Your help desk staff would certainly have an [...]
Don’t Overlook The Most Important Tech Support Metrics
Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t [...]
Technical Support – 10 Requirements For Vendor Selection
Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a [...]
How To Select The Best Tech Support Vendor
Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced [...]
Use The Cloud For Efficient Tech Support
Has your firm experienced an issue because a support rep gave outdated information to a client? If you’re nodding [...]
4 Tips for Choosing a Technical Support Company
You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house [...]