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10 Innovative Ideas For Technical Support
About 75% of companies plan to invest in automation technologies such as Artificial Intelligence and Process Automation when it comes [...]
Offer TECH MNC Flexibility with Tech Support
Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed [...]
Decision Making Changes can Positively Impact Tech Support
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
8 Keys To Making A Successful Transition
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts [...]
Unlocking The Potential Of Offshoring
Offshoring has enormous potential for your business. It can cut costs. It can free up key resources. And it [...]
Is Voice Analytics the Future of Tech Support Call Centers?
Is voice analytics the future of tech support call centers? — Your help desk staff would certainly have an [...]
15 Surprising Companies That Offshore Technical Support
History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]
How To Use Customer Feedback To Improve Your Tech Support
Are you proactive when it comes to gathering customer feedback? Smart managers are. Customer feedback is the key to [...]
How Does Your Company Compare To Common Support Standards?
Your call center is the “window” to your businesses. The call center remains the keyway customers contact businesses — [...]
Don’t Overlook The Most Important Tech Support Metrics
Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t [...]
10 Questions To Ask Before Contracting Tech Support
For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just [...]
Technical Support – 10 Requirements For Vendor Selection
Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a [...]