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What Should An IT Support Ticket Include?
All communications between a user and the help desk team are recorded as IT support tickets. The agent will first [...]
What Is The Difference Between IT Help Desk And Technical Support?
When it comes to the IT realm, terms like service desk, IT help desk, tech support, customer service, and incident [...]
Why Is 24×7 IT Support Necessary For A Company?
Is your IT support team available only during office hours? Do technical issues go unattended overnight, resulting in incidents with [...]
11 Practical Ways to Provide Better Customer Service By Phone
Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. [...]
What Are The Benefits Of Remote IT Support Services?
A remote IT technician needs the help of networking and the internet to access a problematic device from their computer. [...]
10 Innovative Ideas For Technical Support
The tech world is always on the move. With the pandemic, we are seeing technology adoption gathering steam across industries. [...]
Offer TECH MNC Flexibility with Tech Support
Cloud communications can help your company perform advanced support for your customers. When you combine these services with managed [...]
Decision Making Changes can Positively Impact Tech Support
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
8 Keys To Making A Successful Transition
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts [...]
Unlocking The Potential Of Offshoring
Offshoring has enormous potential for your business. It can cut costs. It can free up key resources. And it [...]
Is Voice Analytics the Future of Tech Support Call Centers?
Is voice analytics the future of tech support call centers? — Your help desk staff would certainly have an [...]
15 Surprising Companies That Offshore Technical Support
History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]