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10 Essential Zendesk Features Every Customer Support Team Should Utilize
When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The [...]
Prepare For The ITIL Foundation Exam & Understand ITIL Concepts & Practices
Have you ever wondered about the secret sauce behind acing the ITIL Foundation exam? "Prepare for the ITIL Foundation exam [...]
Zendesk vs Autotask Compared 2023
A service desk is a link between your business and customers. They are the face of your business. The type [...]
What Is ManageEngine Service Desk Plus & Why Do We Need It?
Small and large-scale corporations with an in-house IT department often struggle with the long queue of users waiting for their [...]
What Modules Are Included In ServiceNow ITSM?
ServiceNow ITSM is a cloud-based, contemporary, and collaborative service managing solution. It enables you to turn your on-premises IT setup [...]
What Are The Steps In The Incident Management Process?
Any IT issue that results in the disruption of business services is known as an incident. The issue may affect [...]
What Are The 7 Key ITIL Practices?
ITIL 4 has come up with a group of management practices for IT service providers to achieve their targeted goals. [...]
What Are The Top 10 Features Your Help Desk Ticketing System Must Have?
Startups might get away with the business email as the only source of communication between the staff and clients. But [...]
What Is ServiceNow Used For?
The IT industry is constantly on the lookout for modern tools to optimize business workflow. Although traditional practices are still [...]
What Is ServiceNow ITSM?
Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk [...]
What Are The Differences Between IT Service Desk And Incident Management?
An IT support team’s purpose is to ensure an organization’s computer systems and networks are running. The team also offers [...]
What Are The Various Modules In ServiceNow?
Managing your human resources, IT help desk, finances, and other management operations using the traditional workflow processes is tricky. Add [...]