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Customer Service Blog Posts by 31West
31West»The Power of Knowledge – Blog Posts by 31West»Customer Service Top 10 Help Desk Management Software For 2021
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds [...]
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Examples of Great Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Importance of Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Delone & Mclone’s Model For Information System Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Case Study – How 31West Helped Turnaround A Healthcare Technology Solutions Company
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Tame That Angry Customer & Deliver Delightful Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Customer Service: The New Success Tool
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
The Power of Social Media Customer Service: Are You Doing Enough?
Social media customer service has caught a lot of traction these days. It’s a one of a kind strategy [...]
5 Tips on How to Build a Knowledge Base or Help Center from Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]