Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds and thousands of customers come up with their queries every day you may get exhausted going through all emails, social media messages, customer support, and whatnot! Let's understand with an example of how help desk software can help you in your business growth. John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While he had the best technicians available, he was unable to reply to his customers instantly. While talking to [...]Read more