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Jira vs Servicenow Compared 2023
Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? Do you [...]
Jira vs Autotask Compared 2023
Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an [...]
What Is Data Discovery And How To Implement It?
Data is, without any doubt, the most powerful tool in a marketer’s arsenal. It has a proven track record for [...]
Zendesk vs ServiceNow Compared 2023
Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with [...]
11 Practical Ways to Provide Better Customer Service By Phone
Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. [...]
8 Tips For Help Desk Staff To Turn Customer Complaints Into A Lead
Businesses grow based on the acceptability of products and services. With more customers turning to your business, a brand develops. [...]
What Are The Benefits Of Remote IT Support Services?
A remote IT technician needs the help of networking and the internet to access a problematic device from their computer. [...]
Help Desk Ticket Response Time : 10 Ways To Reduce It
Azita Marine was facing some issues related to its help desk response time. The average response time for customer tickets [...]
6 Common IT Help Desk Problems And Their Solutions
Organizations today rely on a combination of programs, apps, and software to conduct business. These IT programs could be from [...]
What Are Effective Customer Service Strategies?
Customer service is integral to all businesses, big or small. This is because today, customers consider after-sales experience to be [...]
5 Important KPIs and Metrics for a Great Customer Experience
Improving KPIs and Metrics for Customer Experience helps client-business relationships. These metrics improve operations & customer success.
How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]