7 Questions To Ask When Developing SLA
Is developing a service level agreement worth the time and effort? It is, if you want to boost customer satisfaction. They are especially critical when outsourcing inbound call center services as well as help desk and tech support services. Outsourcing can help you boost customer satisfaction—especially if customer service isn’t a competency for you. To get the most from these offshoring services, you need to develop an SLA that does exactly what you want it to do. In general, while developing an SLA you should Secure performance commitments as measured against key metrics Create incentives for providers to meet these [...]Read more