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Top 10 Help Desk Management Software For 2021
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds [...]
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
What Is Outsourcing? All You Need To Know!
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Delone & Mclone’s Model For Information System Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Case Study – How 31West Helped Turnaround A Healthcare Technology Solutions Company
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Net Promoter Score (NPS) – The Only KPI That Matters
Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ [...]
Call Center Pricing – Call Center Cost
Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the [...]
How to Evaluate Call Center Companies?
How to evaluate call center companies for your business? This is a very common but crucial question. While the [...]
10 Statements A Call Center Rep Must Never Use
When a customer contacts a call center rep for help, complain, or seeks help in a product or service-related breakdown, [...]
Twitter DM: A Revolution In Call Center Communication
Twitter has become one of the critical channels to drive customer loyalty and satisfaction. Customers today use Twitter to [...]
How Tech MNCs Handle Call Center Evolution?
Call centers services of all types are evolving. With multi-channel customer service and cloud sourcing, tech support, customer service, [...]