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Improving KPIs and Metrics for Customer Experience helps client-business relationships. These metrics improve operations & customer success.
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Examples of Great Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Importance of Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Tame That Angry Customer & Deliver Delightful Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Net Promoter Score (NPS) – The Only KPI That Matters
Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ [...]
Customer Care Service – 5 Ways to Awesome Experience
Here are 5 Ways to Deliver Awesome Customer Care ServiceCustomer Care Service Must Respect & Appreciate Customers Customers want to [...]
Call Center Pricing – Call Center Cost
Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the [...]
How to Evaluate Call Center Companies?
How to evaluate call center companies for your business? This is a very common but crucial question. While the [...]
5 Software That Call Centers Use for Twitter Support
Call Centers Use for Twitter Support: Most businesses today are striving to improve processes, deliver better services, improve customer [...]