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10 Ways To Improve Customer Service In Higher Education
Research shows that customer service in higher education institutes (universities and colleges) is not optimal. Many institutions focus on bureaucracy [...]
Beyond Enrollment: Customer Service Strategies For Retention In Online Courses
Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about [...]
10 Reasons Why You Need 24/7 Support Services In 2024
In today’s competitive business landscape, the focus is on providing customer-centric solutions. Identifying your clients’ needs, putting them first, and [...]
Top 6 Best Practices For Contact Centers In 2023
Contact centers are usually the intermediary between companies and their customers. Their main purpose is to help customers interact with [...]
5 Important KPIs And Metrics For A Great Customer Experience
Improving KPIs and Metrics for Customer Experience helps client-business relationships. These metrics improve operations & customer success.
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
How To Provide A Memorable Customer Experience
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Examples of Great Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Importance of Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Tame That Angry Customer & Deliver Delightful Customer Service
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it Impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Net Promoter Score (NPS) – The Only KPI That Matters
Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ [...]