Category: Call Center

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Creating a Lifestyle of Change Through Your Help Desk

This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food banks and you try to carve some time out of your busy schedule to volunteer at the local shelter. Companies also look at charities they can give to in order to contribute to their community. As the owner of a company, you set the tone of the organization. You can create a lifestyle of change in your company by having your outsourced help desk, sales department, and manufacturing staff find causes close to their hearts and find ways to give back. […]

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Your Inbound Call Center Can’t Be Everywhere: And It’s OK

As a serious small business owner, you keep up on the latest trend. One new trend however has you worried. Omnichannel marketing is the new fad but you don’t know how your call center service company can be everywhere at once. Well take a deep breath and relax, because you can’t be everywhere at once, and it’s OK. In fact, it’s better if you’re not. Not Realistic If omnichannel marketing isn’t realistic, why are all of these articles being published in trade magazines and on the web? The ones that say you must bow to the whims of customers and […]

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call center partners

Control Multiple Channels with Call Center Partners

Utilizing multiple channels  with call center partners for customer service is a good way to communicate with people via your website, email or whatever social media site is currently popular. It is important not to sacrifice the customer experience when implementing your call solutions. By taking advantage of the benefits of call center outsourcing, your company can be where your customers are while enhancing your quality of service. Multiple Channels With A Call Center Partners There is a lot of pressure on organizations to be everywhere at once while still offering supreme service. It isn’t feasible or practical to be […]

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Financial Services

5 Top Challenges In Today’s Financial Services Call Centers

If you manage an inbound call center for a financial services firm, your job just got that much tougher. A recent survey indicates that 80% of financial services organizations will increase investments in three key areas in 2015: Business processes Staff Training IT systems and personnel Heavy investments in these areas indicate that more and more financial services firms are adopting a customer first strategy when doing business. To execute this strategy, these firms will have to create exceptional customer experiences—the kind of customer experiences that boost customer satisfaction ratings. Doing this is easier said than done. But as a [...]
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