Category: Call Center

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gamification

Call Center Gamification for Improving Employee Loyalty

Gamification has become a unique way to increase customer engagement and loyalty. By creating fun and exciting ways to learn about new products, earn discounts and interact with businesses. Customers feel like they are rewarded for performing simple and fun actions. As the manager of a help desk, by turning the idea of gamification inward and focusing on your employees, your department could increase efficiency and retention. Employees Want to Be Loyal In this current atmosphere of high employee turnover, it may seem as though workers don’t care about the companies where they are employed. The appearance of employees just […]

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Call Center Contracting

Call Center Contracting – The Obvious Choice

Call Center Contracting – Small businesses need to leverage all of their resources in order to stay competitive. Sometimes, this means letting go of some business processes and focusing on the company’s strengths. With Business Process Outsourcing (BPO) companies can focus on what they do best and leave the rest to processing specialists. Call Center Contracting Call Center contracting means that you allow an outside company to handle some of your back-end business processes while you handle the front-end details that reel in clients. Moreover, for small companies, it often means relieving the business owner of tedious tasks so he […]

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call center culture

Inbound Call Center Culture Defines Hiring Process

Every company has a culture. It is the way the organization treats its clients, employees, and management. When you are hiring agents for your inbound call center, you should choose a candidate who fits with your company’s call center culture. A Different Breed People who work in a call center are different from other types of employees. They need to be able to work in a fast-paced environment, be able to handle stress and think on their feet. This makes finding potential employees to fill an open position difficult. Not many people have the qualities that make them perform in this […]

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Cross Training

Cross Training At Your Call Center Promotes Growth

When you have a small company, applying growth hacking strategies will help your organization compete with corporations in your market. One aspect of growth hacking many businesses don’t consider is cross training. If you create cross-training protocols at your call center, you can achieve rapid growth. Next Generation & Cross Training Generation Y employees are now in their early twenties and just starting their careers. Generation Z is heading to college and will soon be applying for new jobs. What these two generations have in common is their dislike of stagnation. They aren’t satisfied with a dead end job, and if […]

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