Category: Call Center

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net promoter score

Net Promoter Score (NPS) – The Only KPI That Matters

Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ satisfaction? Then Net Promoter Score (NPS) is the ideal tool you can use to perform this very important role in the operations of your organization. Net Promoter Score is a key performance indicator (KPI) that is focused on measuring customer loyalty (Frenay, 2016). It was introduced as an alternative to customer satisfaction surveys that were seen as rather time consuming. Customer loyalty behavior plays a pivotal role in promoting commercially meaningful scores as determined by KPI. Customer satisfaction significantly contributes [...]
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call center pricing

Call Center Pricing – Call Center Cost

Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the only one. For a successful engagement, focus on business growth with a long term outlook and over all cost saving. It is in your long term interest to choose quality over quantity and take due diligence while searching and selecting your service provider. Once again call center pricing / cost is an important factor but let it not be the only important factor. With most businesses today relying on call center, the number of service providers too have grown exponentially making […]

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