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Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time-consuming, expensive, and sometimes inaccessible. [...]
Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages [...]
Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current [...]
Call Centers Use for Twitter Support: Most businesses today are striving to improve processes, deliver better services, improve customer [...]
Customer resource management requires the ability to obtain and maintain customer relationships. With the necessary hardware upgrade requirements, the [...]
Designed to manage the flow of incoming calls and outgoing interactions, modern call center systems integrate an ACD & [...]
Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more [...]
Is your quality monitoring system doing what you want? Is it delivering the insights you expect and need? If [...]
Inbound outsourced call centers are the hearts of many Healthcare Cloud Solution businesses. If you’re a healthcare manager, you [...]