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How to Prioritize Help Desk Tickets?
For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at [...]
What is Help Desk Ticketing System And It’s Importance ?
A help desk ticketing system allows the users to generate a ticket conveniently. In IT services, a ticket refers to [...]
CRM Vs Ticketing System – 5 Major Differences You Must Know
You may need an efficient solution to resolve issues raised by your end-user conveniently. At the same time, you will [...]
Process Documentation: Small Trouble – Big Gains
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
Password Management: How, Why & Ways. All You Need to Know
The problem of password management isn’t going away, & we’re here to give you as much insight as possible [...]
In-Office, Work-From-Home or Hybrid? What Do CTOs Think?
We spoke with top CTOs to learn their observations & opinions on the rise of cloud & impact of [...]
Top 5 Enterprise Firewalls CTOs Trust
Find out why top enterprise firewall vendors like Palo Alto Networks, Check Point, and Cisco are trusted by CTOs [...]
Top 6 IT Challenges in Hospitality Business
We share our learnings after 13+ years of experience in the Hospitality Business Industry. Key IT Challenges and how [...]
Top 6 IT Challenges in Healthcare Industry
Here’s a look at some common IT-related challenges faced by the healthcare industry, and considerations must make to finally [...]
What Is A Phishing Attack, And How To Prevent It?
Phishing attack is fraudulent process of sending emails to users with intention of deceiving them into disclosing their personal [...]
5 Biggest Cyber-Attacks & How Much Did It Cost Companies?
Cyber-attacks are becoming more frequent, and expensive. Find out which major cyber-attack was most costly to businesses around the [...]
VDI vs VM: Differences And Similarities?
We will understand the VDI vs VM difference, their similarities, and difference between Hyper-V, Citrix and VMware VDI.