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AI To Data Security – 12 Trends For The Customer Support Industry In 2025
Key Insights: AI plays a leading role in the development of CS technologies, predictive analytics, and proactive customer support. The [...]
16 Practical IT Support Strategies That Saves Money
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server [...]
IT Service Management (ITSM) in Education: Enhancing IT Support For Students And Faculty
In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical [...]
Why Manage Your Projects In Autotask? 7 Reasons For IT Managers
AutoTask is a scalable PSA solution designed for IT help desk companies. The tool streamlines your IT management functions and [...]
What Is Data Discovery And How To Implement It?
Data is, without any doubt, the most powerful tool in a marketer’s arsenal. It has a proven track record for [...]
SysAid vs Jira Compared 2023
If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may [...]
ServiceNow vs AutoTask Compared 2023
Most IT companies have embraced help desk software solutions, and it’s not hard to see why. These applications are engineered [...]
How Digital Transformation Is Ushering In A New Era For Banking & Finance?
It’s fair to say that global digitalization has hit every sector in the last decade. With some embracing the idea [...]
Why Do We Need ManageEngine?
Managing all your assets—hardware and software—in one place is the primary objective of every company. You need a smart and [...]
What Modules Are Included In ServiceNow ITSM?
ServiceNow ITSM is a cloud-based, contemporary, and collaborative service managing solution. It enables you to turn your on-premises IT setup [...]
10 Best Practices For Active Directory Security
Attackers often target Active Directory, the Microsoft-powered tool that facilitates smoother management of IT administration work. Your Outsourced IT service [...]
What Are The 5 Top IT Help Desk Metrics You Should Track?
Are user tickets piling up in the help desk's ticketing queue? Are help desk agents missing response and resolution SLAs? [...]