Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors?
Do you always feel like you are missing out on something vital to being a dominant competitor? Having a highly competitive IT team is your solution!
But having to build a team completely packed with experts is both expensive and time-consuming, especially if you are a small to mid-sized company.
This is where Managed Service Providers (MSP) step in (you hear the drumroll? Yesss!)
They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality.
Primary Managed Services
- End User Services
- Network and Infrastructure Support
- On-site IT Services
- Cloud Services
- Security Services
- Technology Support
- Data Analytics
Secondary Managed Services
Primary Managed Services
1. End User Services
End user services can include a wide range of solutions, but they frequently center on the IT helpdesk support channels and procedures that a company has set up for its staff and clients.
End user services start with an IT service desk or IT helpdesk solution, where users can get their technical problems answered by a group of skilled agents.
Problems can include connectivity issues, program installation and update issues, mobile device, and operating system support, and other IT helpdesk services.
Many SMBs choose to outsource their support desk to a managed service provider because they lack the funds, bandwidth, or experience to handle this demand themselves, although some larger organizations have the capabilities to handle it internally.
This not only gives their IT teams a solid service level agreement to enhance the user experience but also enables them to refocus on more significant, revenue-generating projects.
Many firms are implementing technology like IT automation, Desktop as a Service, BYOD regulations, and more as end-user expectations and technology both develop.
2. Network and Infrastructure Support
Managed infrastructure services should be considered when evaluating the many managed service categories available.
Think of IT infrastructure as the lifeblood of any company; as essential business operations and routine procedures become more digital, the infrastructure that supports them needs to perform at its best.
Since “IT infrastructure” is made up of so many diverse components, managed service options for infrastructure naturally include a wide range of categories.
On a broad scale, such services include managed print services, managed networks, and network security. These more general kinds of services may include firewall solutions, data backups, reporting and data analytics, and other things.
In brief, an MSP help desk usually takes charge of all network-related responsibilities with this type of service, encompassing the configuration of LANs, WAPs, and other connections for your business, as well as supervising storage and backup solutions.
3. On-site IT Services
On-site IT helpdesk services, also known as managed field services, entail a managed service provider sending technicians to a particular location to carry out a variety of IT tasks.
These tasks could include setting up or fixing equipment, carrying out cabling or wireless projects, conducting site surveys, and much more.
Utilizing a managed service provider for on-site IT help desk services often involves the provider managing each engagement from beginning to end.
The process is far more streamlined as a result, with the provider being in charge of tech dispatch and scheduling, work order management, and communication after a task is finished.
Whether you are servicing several branch sites or remote offices, a local technician’s knowledge can be very helpful in resolving IT problems and elevating end user happiness.
Continue skimming through the article to know more about the advantages of IT helpdesk support and services.
4. Cloud Services
Cloud infrastructure management, one of the more thorough categories of services, deals with computing, storage, networks, and IT. Additional virtualization services for apps, software, operating systems, and more might be provided by some providers.
Businesses need cloud services if they want to stay competitive in the dynamic business and IT environment of today.
Organizations may simply scale their services to suit new business development, establish a more predictable IT budget, and more by using cloud-based services.
Employees may be productive from almost anywhere thanks to the cloud, which is an on-demand, web-based service that offers file sharing, data storage, and secure remote access to a company’s network.
When working with a managed cloud service provider, the latter frequently provides and manages servers that house particular data. These cloud servers also serve as data centers for backup and recovery operations.
This increases IT security while decreasing costs associated with conventional on-premise infrastructure.
Services for cloud computing may also include assessments, migrations, and consultancy.
5. Security Services
According to a study by Deep Instinct, the use of malware will rise by 358% through 2020, while the use of ransomware will rise by 435% over the previous year.
Due to the sophistication of cybercriminals, these numbers will only rise. Given this, managed security services are unquestionably developing into a crucial component that all firms ought to invest in.
If a data breach or other security event occurs, organizations that work with a managed security service provider (MSSP) will get real-time, verified alerts.
Utilizing an MSSP’s skills, however, greatly reduces the danger of a catastrophic security occurrence because they will manage risk through preventative security measures. These include managed detection and response, threat hunting, email security services, and security awareness training.
To put it in one line, the infrastructure for remote security is entirely included in this service. It keeps them up-to-date in real-time and covers anything from BDR solutions to anti-malware alternatives.
6. Technology Support
Hiring an IT helpdesk outsourcing provider enables the efficient management of your support requirements.
In other words, working with a business that specializes in your area gives you an advantage over others that don’t.
A local business can have a beneficial effect on your bottom line and improve customer relations by having the technological know-how to quickly handle issues unique to your industry.
In addition to saving money, investing in off-premise help desk services gives businesses more time to devote to their customers and staff.
With outsourced assistance, response times can be improved 24/7 at a lower cost than in-house support employees. The advantages will increase as your business expands.
7. Data Analytics
Data analytics will be desired by businesses searching for monitoring services for data management and use.
This solution includes business information to pinpoint particular patterns and develop game plans for improved business performance.
There are so many topics to address! This list demonstrates the variety of the managed service market. Businesses will benefit from having coverage for all facets of their IT, thanks to this.
They don’t need the personnel or resources to construct it themselves; they may hire an MSP to meet their demands, whether they are small or large.
It’s easy to find solutions that work within a small, medium, or enterprise-level business budget (particularly with flexible service-level agreement plans) (especially with flexible service-level agreement plans).
Secondary Managed Services
8. Managed Print Services
A managed IT services provider will remotely help with data and file infrastructure while using this form of managed service. For enterprises with sophisticated file management requirements, it frequently works best.
9. Managed Software As A Service (SaaS)
With this kind of service, suppliers give companies access to a software platform that is often dependent on a subscription. Examples include Office 365, software for worldwide communication, and antivirus programs.
10. Managed Wireless and Mobile Computing
Wireless connections will be put in place by an MSP that offers managed wireless and mobile computing. Businesses that lack the funds to invest in setting up their own can benefit from this service. Organizations can use this service for internal networks as well.
11. Managed Communication Services
A variety of communication infrastructures, including VoIP (phone over internet protocol), data, and video, are offered by this kind of service. An MSP may occasionally function as a third-party call center.
12. Managed IT Staff Support
Beyond specialized services, staff services can also be used to implement support. Given that issues of varying severity arise every day, IT assistance is an area that requires special attention.
With your existing staffing strategy, it might not be possible to address every one of them. Or, current solutions aren’t stable over the long run.
Managed IT support services come into play in this situation. IT support services are implemented through a third-party supplier, just like the kinds of managed services we previously stated. The fact that this kind of outsourcing involves staff makes a difference, though.
All Things Considered,
Establishing requirements is crucial if your company is interested in investing in a managed service.
It’s crucial to comprehend what qualifies a third-party service as a reliable source.
Nobody likes to make long-term plans for crucial aspects of their business operations only to fail to implement them in the end.
The following traits of top-performing managed providers are listed:
- Responsive: A top-notch MSP will deliver crucial support efficiently within a 24-hour time limit. The better, the faster it is.
- Service Level Contract Pricing: The resources and requirements of each firm vary. Because of this, a reliable service frequently provides variable price schemes.
- Strong Security: Any MSP handling information must have strong security protocols in place as well as responses to prevent data loss.
- Options for Backup and Recovery: Downtime is always a possibility. If there is downtime, you need to know that your data is secure during emergencies.
- Numerous Options: A number of reputable MSPs offer a variety of services, allowing you to find a solution for all of your requirements in one location.
- Accessibility: You ought to be able to get your information from any safe location, including your office and mobile devices.