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How Does A Virtual Service Desk Operate?
For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels [...]
How IT Outsourcing Can Grow Your Business?
With technological advancements, more and more companies are opting for cloud computing and digital transformation. This trend is causing the [...]
How to Choose The Right Help Desk Staffing Model ?
Hiring is the most important people function you have, and most of us aren’t as good at it as we [...]
How to Manage a Help Desk Successfully: 12 Key Steps
Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it [...]
How Much Does It Cost To Outsource Help Desk?
Stop being a know it all! Yes! You read that right, space jumping right into what you want to know [...]
5 Money-Saving Tips For IT Help Desk Services
Beware of little expenses; a small leak will sink a whole ship. - Benjamin Franklin Now imagine your company as [...]
What Are The Advantages Of IT Service Outsourcing ?
Are you tired of making your personnel work overtime to achieve success? So, you have witnessed by now that it [...]
7 Key Help Desk Metrics Help to Improve Customer Support
A helpdesk is the first contact point for your customers. Your customers must receive a satisfactory response when they have [...]
Remote Employee Onboarding – Best Practices From Industry Leaders
The onboarding of new hires is always challenging, and when it involves employees who will be working remotely, it [...]
What Is Outsourcing? All You Need To Know!
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Case Study – How 31West Helped Turnaround A Healthcare Technology Solutions Company
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]