What is the Difference Between Help Desk and Service Desk?

There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]

Nancy Pais

What Is Outsourcing? All You Need To Know!

You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]

Nancy Pais

You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]

Nancy Pais

Call centers are the front lines of businesses. They drive customer satisfaction. That’s why organizations that deploy call center [...]

Nancy Pais

7 Top Outsourcing Mistakes – Here are two ominous statistics if you’re planning to outsource tech support: IT projects [...]

Nancy Pais

Most companies now realize the importance of Email support outsourcing as these have become an integral part of every [...]