Category: Outsourcing

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Value Leakage

Stop Value Leakage In Call Center Contracts

Call centers are the front lines of businesses. They drive customer satisfaction. That’s why organizations that deploy call center activities have to get the most value from their service provider contracts. But doing that is a major challenge. In fact, studies indicate that you can lose anywhere from 40% to 70% of the value of a contract over its life. That’s a big value leakage from a contract as important as this. So if you’re leaking value from your contact, you need to plug the leaks now. Fortunately, strategies exist to help you do that cost-effectively. Doing so provides a […]

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