REQUEST
QUOTE
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
How To Build Long-Term Contracting Success
How To Build Long-Term Contracting Success - Is your contracting project delivering as expected? -- Not every project does. In [...]
MNCs Offshoring To Lower Cost Is For Real
Many small businesses look to see what large corporations are doing to create efficient business practices and to lower costs. [...]
Companies Blinded by the Stats
Growth hacking is a term that started in Silicon Valley and spread like wildfire through the rest of the business [...]
Decision Making Changes can Positively Impact Tech Support
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses understand [...]
4 Steps To Developing An Effective RFS process
It’s time to retire your RFS process. It’s old. It’s worn out. And it’s tired. It’s also limiting. Instead, do [...]
Using Technology To Go From Good To Great
Do you know what consumers want most from inbound call centers? If you don’t, don’t be embarrassed. Many call center [...]
10 Things To Know Before Contract Negotiation
Measuring the ROI isn’t rocket science. But it can be telling—especially if you’re outsourcing inbound outsourcing inbound call center services. [...]
5 Challenges SMBs Face When Contracting Help Desk
Do you consider help desk a convenience? If you do, you’re taking it for granted. Help desk isn’t a convenience. [...]
Contracting vs. Shared Services: Which Is Right For You?
Managers have been debating the issue for years and it doesn’t look like it will end anytime soon. The debate [...]
Service Provider Selection: 5 Proven Tips To Assure Success
Do you have the resources to support all business systems adequately? You probably don’t. It’s just too costly for most [...]
8 Keys To Making A Successful Transition
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts costs, [...]