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How To Afford Offshore Contact Center
Offshoring isn’t just for big companies. It’s good for almost every company. So why aren’t more small and mid-size companies [...]
7 Top Outsourcing Mistakes
7 Top Outsourcing Mistakes - Here are two ominous statistics if you’re planning to outsource tech support: IT projects are [...]
8 Steps To Creating A Successful Offshoring Project
How can I make sure my project succeeds and how to create a successful offshoring project? If you’re thinking of offshoring [...]
7 Keys To Get Guarantee Project Success
Management may want to contract projects to external vendors for different reasons. Maybe it wants to gain operational efficiencies. Maybe [...]
6 Warning Signs Your Contracting Deal Is Collapsing
A bad business relationship or contracting can cost you. That’s why smart managers develop early warning systems. They tell you [...]
6 Steps To Guarantee Offshoring Success
Everyone agrees - offshoring success can transform your business. It can change you from an also-ran to a market leader—all [...]
6 Essential Metrics To Measure Your Offshore Projects
Measure Your Offshore Projects. "If You can’t manage what you can’t measure.” It’s an old saying. But it’s true—especially when [...]
How To Set Goals For Your Managed Projects
How do you define managed projects' success at your company? If you said it’s completing projects on time and on [...]
15 Surprising Companies That Offshore Technical Support
History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]
10 Questions To Ask Before Contracting Tech Support
For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t [...]
10 Technologies You Need To Have a Remote Workforce
Building a remote workforce is 'smart business'. A remote workforce can slash overhead costs, increase productivity, and boost employee efficiency. [...]
How To Motivate Offshore Team Members
There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or [...]