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The onboarding of new hires is always challenging, and when it involves employees who will be working remotely, it [...]
What Is Outsourcing? All You Need To Know!
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
Call Scripts: How it Impacts Customer Success
You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. [...]
5 Tips On How To Build A Knowledge Base Or Help Center From Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
Fortune 500 Companies that use Social Media for Customer Service
Ever imagined the impact social media can have on customer service? It is undoubtedly true that social media is [...]
Customer Service Management – Best Practices
Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management [...]
The Art Of Writing Customer Service Emails For Companies
Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, [...]
Facebook Messenger for Businesses: What’s in it for you?
Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and [...]
5 Biggest US Companies That Offshore to India
As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay [...]
Call Center Contracting – The Obvious Choice
Call Center Contracting - Small businesses need to leverage all of their resources in order to stay competitive. Sometimes, this [...]
Growth Hacking Call Center Secrets
Do you want to know a way to increase your return on investment and expand your business? Encourage your customers [...]
Reducing Cyber Crime In Your Inbound Call Center: 5 Best Practices
Cybercrime is on the rise. Is the data in your inbound call center secure? It better be. And if hackers [...]