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Do you have the resources to support all business systems adequately? You probably don’t. It’s just too costly for [...]
8 Keys To Making A Successful Transition
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts [...]
Top 5 Challenges SMBs Face When Offshoring Services
Do you take offshoring services for granted? You shouldn’t—not if you’re an SMB. Offshoring tech support or customer service [...]
10 Top Reasons Why Vendor Engagement Fails
Vendor engagement is a “problem” is a mistake—a BIG mistake. So don’t even think about it. It’ll just create [...]
6 Key Factors For Project Success
6 Key Factors For Project Success – All businesses need a competitive advantage. But SMBs may need one more [...]
8 Key Criteria For Evaluating Call Center Providers
How to find good call center providers? You’ve determined your needs. You’ve developed an RFP. You’ve created a vendor [...]
How To Avoid The 6 Worst Contracting Mistakes
According to a survey of 800 executives in the United States, cost savings is the primary driver of contracting. [...]
8 Best Benefits To Having Remote Workers
More and more SMBs are going remote. No question about it. A recent Skype survey showed that on average [...]
How To Humanize The Customer Service Desk
Are you connecting with customers? Today’s technology provides plenty of ways to do it—from social media to video chat [...]
Unlocking The Potential Of Offshoring
Offshoring has enormous potential for your business. It can cut costs. It can free up key resources. And it [...]
Selecting The Right Business Model For Success
Selecting The Right Business Model – Like many of today’s managers, you’re probably being asked to do more with [...]
How To Execute A Flawless Transition Plan
If you’re implementing an outsourcing project, you want it to be a success. Executing an effective transition plan is [...]