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Reviews on Google

  • We've used 31West's services from 2009 to 2012 (we were acquired in 2012). It was a great association & their team helped us scale up quickly leading to our acquisition.

  • Sanjay wrote to me last week asking for a review and I'm happy to write one.We started with 4 agents for after hours & weekend support and gradually ramped up to 9 agents with 24/7 coverage. I'm happy with their team & professional conduct.

  • We've been using 31West for 4 years now and we're very happy with their services. Sanjay & the floor Managers are very responsive to my emails and special requests.

  • We recently signup with 31West, its been 4 months and everything is going well. Transitioning was smooth and services are going well. I'm happy to recommend them.

  • A friend recommended 31West to me and I'm happy to further the same. I'm happy with their services. They are professional and have given some great insights to help us improve our processes & efficiencies. They are a good company to go with. I recommend them.

Direct feedback from our clients…

We have been using 31West to handle technical support since the beginning of 2009 and are quite pleased with the consistency, quality, friendliness, and of course the price of their service. Their support agents have taken a huge load off our own support team by handling the first customer contact, answering common questions, and routing more in-depth support issues as necessary to our internal team. They work seamlessly right within our own help desk, and our customers certainly appreciate the timely responses to their support inquiries!

M. Burnett

I am extremely pleased with 31west’s services. Your agents were very quick in learning our product and customer service policy. You were independent and took initiative in the training phase. Your responses to our customer service issues are quick and relevant. You are professional and friendly to our customers and help LogiPen provide excellent support at a reasonable cost!

Sagi Stunis
Marketing Director

We are impressed with your team’s performance. Keep up the good work and all the best

Michael Beeth

We have worked with 31 West for over 4 years now. The team continues outdo themselves year after year. We find you guys to be extremely accommodating to our last-minute and time-sensitive requests. When you need something done, they always come through!

Director of Contact Center
6D So********

The Phone agents are doing an excellent work. I always recommend your company!!


Excellent services. Highly reliable & complete value for money. Its been over 16 months and I do not see any reason to look elsewhere.

George Burke
Managing Director
Ace N********

You people have been doing fantastic work for me. The best I like is your phone logs on my BB. I am always there to speak for you.

Alex McIver
F&B Manager

I hold 31WEST in the highest regard as far as customer support goes. Your daily assistance with the high volume of our phone calls is fantastic. Your Technical, Management and Sales’ staff are very competent, knowledgeable, and great with their prompt response time. My thousands thanks for your excellent services. It is certainly a joy to work with your company. Azita Mirin Santa Fe, New Mexico

Azita Mirin
Clinical Psychologist/Director of Management Services
New M********