Small Business Help Desk and Support Services

Small Business Help Desk Services

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Help desk for Small Business – We handle every contact with the dignity of service, courteousness of experts, and the touch of utmost professionalism which adds up to a great customer experience and improved customer loyalty for your small business.


The size of your business does not matter but the way it is run by the professionals who care about the growth of your small business. We create the first-lasting impression with your customers that make them glued to your business. Potential customers are expecting to listen to a ‘real-person voice’ that can see better than what they see, hear better than what they hear, offer real solutions to their inquiries.

We are the professionals that make your Small Business run the big way. 31West’s 16+ years of experience enables us to offer service better than you can imagine. Our business is to make the big businesses envy the way your small business runs. Our team of experts at 31WEST understands the frustration that greets the customers when a ‘robotic voice mail’ responds to their calls, the anxiety and frustration that follows drives them away and probably they will never come back. It is 10 times easier and cheaper to keep a customer than to win over a new one. This is why we make your business our business.

Our outsourcing IT service desk services are engineered to meet your products and services requirements and to create unrivaled satisfaction for your customers.

What We Do?

31West is best known for undiluted and uncompromised superior services which lubricate the power engine that runs your business.

  • ✓ We understand and reliably represent your interest:
    Because we are an extension of your business, we have a clear understanding of your business. With these facts, we have an edge to deal with all your incoming customer requests with our expertise.
  • ✓ We deliver your products and/or services responsibly
    Because we run an uninterrupted system we take customers’ requests on your behalf and follow up for quick action.
  • ✓ Our services are available 24/7/365
    The support reps at 31West never miss any customer calls or emails or chats. Our support champions know how important every single interaction is. Our team will always leave your customers with a smile at the end of every conversation.
  • ✓ We oil the moving parts of your business against friction and abrasion
    We know small businesses well and we have the right tools to drive your business smoother with our customer care and support system.
  • ✓ We take ownership of the complete support function
    We facilitate product/service bookings and order, re-order, appointment management, payment, billing, and payment process; because we understand the customer‘s needs and we do follow-up calls to facilitate order and reorder of your products and services.

We receive call inquiries; give prompt feedback for instant optimized actions.

How Do We Optimize Your Business With Our Support System?

At 31West, we don’t sleep over a problem, we have all the problems worked out already, and we have the answers. We give every customer’s inquiry the prompt attention and solution it requires. With our superior solutions and the right tools, we achieve the highest level of Customer Care Service you will be proud of. It will help elevate your small business into a new league.

  • ✓ Virtual Office Answering:
    We are committed to quality and effective communication with our diligent professional customer care operators. We have all the necessary modes of communication, like phone, chat, email, tickets, and social media interactions. We have state-of-the-art modern tools for uninterrupted operations that gives your small business a global outlook.
  • ✓ We give your Small Business a Larger Perspective:
    By outsourcing your business customer care support services to us, we take it to a higher proportion and enable your small business to function like any other big business. You can be reached 24/7 anytime, anywhere through our synchronized system, making you achieve much more by spending very little. We do all the customer support work on your behalf and we enable you to fly higher with our experience.
  • ✓ 31West – Small business support services – just for You
    We can customize all our services to meet your specification, requirements, and designs, wherever you need them. We can undertake customization of everything needed by your business, such as – payments, website, event registration, operator appointment scheduling, virtual receptionist and call routing, and many more.

With 31West, you will always get it right with our small business support service. To us, your business success is of paramount importance and we never hesitate to walk even the most difficult terrain so that your business reaches the zenith it rightfully deserves.

Contact us today to obtain a customized business plan that precisely caters to your unique requirements, whether you need help desk services for MSP, healthcare, finance, ecommerce, or are considering outsourcing IT help desk solutions.

Call 877-262-5030 or request a custom quote via the form below.