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ServiceNow has grown from a cloud-based IT ticketing tool into one of the most comprehensive enterprise workflow platforms in [...]
What Is Active Directory And Why Is It Used?
Businesses of all sizes are using Microsoft Active Directory to determine which user has network access to what extent. But [...]
What Are The 6 Stages In The Security Incident Management Life Cycle?
Have you noticed something out of the ordinary when you checked the VPN server logs? For instance, the logs showed [...]
What Is An Enterprise Help Desk And Its Benefits?
An enterprise help desk enables you to automate a vast area of your business operation. It helps you run a [...]
8 Tips For Help Desk Staff To Turn Customer Complaints Into A Lead
Businesses grow based on the acceptability of products and services. With more customers turning to your business, a brand develops. [...]
How To Implement A Help Desk System?
Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that [...]
Help Desk Ticket Response Time : 10 Ways To Reduce It
Azita Marine was facing some issues related to its help desk response time. The average response time for customer tickets [...]
Why Use Help Desk Software – Every Business Needs To Know
Do you struggle while looking for ways to improve your operations and make your life easier? Well, you are not [...]
What Services Are In Managed Services?
Tasks handled by a third party are referred to as "managed IT services," typically in the context of business information [...]
How To Choose The Right Help Desk Staffing Model ?
Hiring is the most important people function you have, and most of us aren’t as good at it as we [...]
How To Manage A Help Desk Successfully: 12 Key Steps
Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it [...]
What’s The Difference Between A VMS And MSP ?
Are you struggling to fulfill the skill gap in your organization? Is the lack of an experienced and reliable workforce [...]