What Are The Various Modules In ServiceNow?

various modules in servicenow

Managing your human resources, IT help desk, finances, and other management operations using the traditional workflow processes is tricky. Add to this the ever-changing customers’ needs, and you’ll know why automation has become a priority for all businesses.

Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. The question is, “is ServiceNow suitable for all businesses.”

ServiceNow provides users with a neat and robust interface where they can raise their issues to their help desk support firm and have them resolved quickly. For IT companies, the software allows you to classify these issues based on their priority and impact on the organization. It’s a service-oriented software that nearly every company (regardless of size) needs.

ServiceNow has applications and modules that go beyond IT services. It’s a shared database for your managerial operations, HR, accounting, customer service, security, compliance, and other departments.

Top 8 ServiceNow Modules to Optimize Your Workflow

1. ServiceNow ITBM Module

ServiceNow ITBM (Information Technology Business Management) module is a set of tools that give the IT teams a clear view of their projects, investments, and finances. The data analytics reports allow you to cut costs, improve operational efficiency, and align your IT operations with organizational goals.

The main application of the ITBM module is project management. It facilitates a smooth and fast completion of the project. A suite of tools in the ITBM module allows you to consolidate demands on the dashboard. Moreover, it helps you cut costs and make informed decisions regarding investments.

2. ServiceNow DevOps Module

DevOps module optimizes your software development processes. It allows you to implement agile practices. The main purpose of ServiceNow DevOps integration is to complete development projects efficiently while meeting your company’s quality standards.

It provides your DevOps team with clear visibility into the lifecycle of product development, reducing downtime and accelerating time to market.

3. ServiceNow SecOps Module

Do you know 15 million data breaches occurred in the third quarter of 2022? The increasing rate of data breach incidents requires a robust security system that offers authorization, encryption, and automation tools for improved security.

ServiceNow SecOps is a security engine designed to help your IT help desk providers diagnose and respond to security incidents quickly. It features a robust dashboard that gives you real-time insights into the vulnerabilities.

It enables you to prioritize security events based on their severity. The ServiceNow Incident Response shows you several security trends which improve the issue resolution time.

4. ServiceNow ITOM Module

A robust IT operation management requires streamlined IT operations, no downtime, and better business service quality. ServiceNow offers you a consolidated view of all IT operations across the cloud in a single, centralized dashboard.

It allows the IT teams to follow a proactive approach to manage service interruptions, cloud complexities, and other IT issues instead of waiting for them to turn into bigger problems.

ServiceNow ITOM module enables IT departments to streamline cloud delivery. In addition, it reduces your infrastructure spending and minimizes human errors.

5. ServiceNow ITAM Module

IT asset management is crucial for the smooth deployment of software, hardware, and cloud applications. The software assets cover licensing requirements, trends in the software apps, and compliance requirements. The ITAM module also manages your hardware assets, like printers and computers.

Businesses need ServiceNow ITAM to improve the assets’ lifecycle and reduce their cost of operation by minimizing wastage and improving functional efficiency.

6. ServiceNow IRM Module

The ServiceNow Integrated, Risk Management solution manages all organizational risks, including financial risk, operational risk, and compliance. The software enables your IT teams to discover these risks proactively and make decisions to minimize them.

Using ServiceNow, you will get an integrated view of the risks across all management operations in a single dashboard. The forward-looking insights are key to achieving operational efficiency and managing all kinds and complexities of risks before they disturb your management functions.

IRM is crucial for all service-centric businesses. Risks like GDPR violations and vendor quality issues can affect all operations in your organization. It’s important to identify them proactively so that you can make risk-based informed decisions.

7. ServiceNow ITSM Module

The IT service management module provides cloud-based IT services to your users. ServiceNow has incorporated this IT management module to streamline the IT services across your organization.

It improves agents’ productivity and increases the issue resolution rate. The Now platform, accessible via a mobile app or a web interface, can detect issues automatically. This reduces the workload of your in-house IT teams. All the issues are grouped into a single dashboard where they are prioritized based on how they impact your organization.

The module also gives you real-time insights into your IT strategy so that you can align them with your organizational strategies.

8. ServiceNow Change Management Module

The Harvard Business Review shows that the average failure rate for changes in organizations is around 70%. The inability to understand the consequences of deploying these changes is one of the reasons why a simple change can disrupt your management.

That’s where ServiceNow’s Change Management module helps. It allows you to monitor and manage all processes, minimizing risks and ensuring everything is implemented without affecting other areas of business.

ServiceNow Change Management is packed with a bunch of applications that enable you to track the changes, their impact, and procedures to implement them throughout the change lifecycle.

Using this cloud-based platform, you can keep tabs on—how the change will affect other areas of business, how to improve your organizational efficiency after implementing the change, what preparation is needed, etc.

Bottom Line

ServiceNow has modules for all business operations, ranging from customer management to risk management. These modern cloud-based solutions allow you to optimize your IT workflow, utilize your resources efficiently, and cut costs wherever possible. ServiceNow is suitable for businesses of all natures and sizes and is highly recommended for service-oriented companies looking for a modern solution to automate their IT functions.

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