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help desk is organization’s centralized support system. It’s purpose is to provide accurate customer service & resolve customer complaints.
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
The benefits of adopting managed services for on-premises Microsoft 365 extend beyond its costs. Here are 5 that you [...]
There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food [...]
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
Vendor engagement is a “problem” is a mistake—a BIG mistake. So don’t even think about it. It’ll just create [...]