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How To Improve Help Desk Performance?
A helpdesk is the prime necessity of modern age businesses. The reason is both your employees and customer desire flawless [...]
What Is A Help Desk ? – Types, Functions, Features, Objectives
help desk is organization’s centralized support system. It’s purpose is to provide accurate customer service & resolve customer complaints.
Process Documentation: Small Trouble – Big Gains
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
Top 5 Reasons To Consider Managed Services For Microsoft 365
The benefits of adopting managed services for on-premises Microsoft 365 extend beyond its costs. Here are 5 that you [...]
What is the Difference Between Help Desk and Service Desk?
There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
Top 10 Help Desk Management Software For 2023
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds [...]
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
5 Tips on How to Build a Knowledge Base or Help Center from Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
Creating a Lifestyle of Change Through Your Help Desk
This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food [...]
Does Your Offshore Help Desk Company Use VOIP?
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
5 Challenges SMBs Face When Contracting Help Desk
Do you consider help desk a convenience? If you do, you’re taking it for granted. Help desk isn’t a convenience. [...]
10 Top Reasons Why Vendor Engagement Fails
Vendor engagement is a “problem” is a mistake—a BIG mistake. So don’t even think about it. It’ll just create [...]