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CRM vs Ticketing System – 5 Major Differences You Must Know
You may need an efficient solution to resolve issues raised by your end-user conveniently. At the same time, you will [...]
How To Choose The Best Help Desk Software Solution For Your Business?
Customers are the backbone of your business. So one of the most vital parts of your business operation is customer [...]
How To Improve Help Desk Performance?
A helpdesk is the prime necessity of modern age businesses. The reason is both your employees and customer desire flawless [...]
What Is A Help Desk ? – Types, Functions, Features, Objectives
help desk is organization’s centralized support system. It’s purpose is to provide accurate customer service & resolve customer complaints.
Process Documentation: Small Trouble – Big Gains
Process Documentation may be a basic process improvement tool but it can have far reaching effects on a business.
Top 5 Reasons To Consider Managed Services For Microsoft 365
The benefits of adopting managed services for on-premises Microsoft 365 extend beyond its costs. Here are 5 that you [...]
What Is The Difference Between Help Desk And Service Desk?
There is no right or wrong answer. Many people refer help desk and service desk to be the same [...]
Top 10 Help Desk Management Software For 2024
Be it a big or small enterprise, help desk management software is a must for every company today. While hundreds [...]
10 Tips to Reduce Average Handling Time (AHT)
Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and [...]
5 Tips On How To Build A Knowledge Base Or Help Center From Scratch
Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer [...]
Creating A Lifestyle Of Change Through Your Help Desk
This is the time of year when people think of others. Fundraisers kick into overdrive, people give to food [...]
Does Your Offshore Help Desk Company Use VOIP?
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]