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Why Is 24×7 IT Support Necessary For A Company?
Is your IT support team available only during office hours? Do technical issues go unattended overnight, resulting in incidents with [...]
What Are Active Directory Attacks And How To Protect Against Them?
Securing your Active Directory has become more important now than ever. The AD controls who gets access to your network [...]
What Is ServiceNow Used For?
The IT industry is constantly on the lookout for modern tools to optimize business workflow. Although traditional practices are still [...]
What Is ServiceNow ITSM?
Information Technology Service Management is a set of tools and processes that manage IT services. It enables your IT desk [...]
What Are The Various Modules In ServiceNow?
Managing your human resources, IT help desk, finances, and other management operations using the traditional workflow processes is tricky. Add [...]
What Is Active Directory And Why Is It Used?
Businesses of all sizes are using Microsoft Active Directory to determine which user has network access to what extent. But [...]
What Are The 6 Stages In The Security Incident Management Life Cycle?
Have you noticed something out of the ordinary when you checked the VPN server logs? For instance, the logs showed [...]
What Is An Enterprise Help Desk And Its Benefits?
An enterprise help desk enables you to automate a vast area of your business operation. It helps you run a [...]
8 Tips For Help Desk Staff To Turn Customer Complaints Into A Lead
Businesses grow based on the acceptability of products and services. With more customers turning to your business, a brand develops. [...]
How To Implement A Help Desk System?
Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that [...]
Help Desk Ticket Response Time : 10 Ways To Reduce It
Azita Marine was facing some issues related to its help desk response time. The average response time for customer tickets [...]
Why Use Help Desk Software – Every Business Needs To Know
Do you struggle while looking for ways to improve your operations and make your life easier? Well, you are not [...]