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How To Prioritize Help Desk Tickets?
For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at [...]
Top 10 Benefits For Your Business From Using Managed IT Services
Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled [...]
10 IT Help Desk Best Practices
Technology is continually being integrated into organizations regardless of the industry. Its purpose is to improve efficiency, and productivity, while [...]
The Process Of Organizing A Help Desk
Laptop does not work; the system is too slow, need help with an upgrade; the printer does not print; forgot [...]
What Is An IT Service Desk ? – Importance, Benefits, Uses In An Organization
An IT service desk is a single point of contact (SPOC) for end users of IT services. It helps the [...]
What Are The Challenges Of Help Desk ?
Technology is being imbibed into every aspect of the business. Communication, security, data management, storage, sharing, and reporting; there are [...]
What Is Help Desk Ticketing System And It’s Importance ?
A help desk ticketing system allows the users to generate a ticket conveniently. In IT services, a ticket refers to [...]
What Are The Levels Of Help Desk ?
"Customer service shouldn't just be a department, it should be the entire company." - Tony Hsieh A huge $1.6 trillion [...]
What Are The Benefits Of A Help Desk?
Modern-age customers are always in a hurry. If they have a query or request about your products, they expect you [...]
CRM vs Ticketing System – 5 Major Differences You Must Know
You may need an efficient solution to resolve issues raised by your end-user conveniently. At the same time, you will [...]
How To Choose The Best Help Desk Software Solution For Your Business?
Customers are the backbone of your business. So one of the most vital parts of your business operation is customer [...]
7 Key Help Desk Metrics Help To Improve Customer Support
A helpdesk is the first contact point for your customers. Your customers must receive a satisfactory response when they have [...]