Hybrid work environments are now a reality for most organizations. However, the working model brings with it a unique set of challenges.
For example, employees feel less connected, misalignment of team performance, productivity can take a hit, and there is an increased risk of cyber-security issues.
Microsoft 365 is the productivity cloud solution that can help you overcome these challenges. The solution offers a range of features and apps suited for hosting meetings, sharing documents, collaborating with team members, and defending against cyber threats.
To make the most of such a productivity solution, you need technical knowledge, skills, and resources for successful implementation. This is where a managed service provider (MSP) steps in.
Managed services for Office 365 can help you overcome issues related to the new solution’s transition, adoption, and utilization.
The article will look at the Microsoft 365 solution and how managed services can help you with effective implementation and management.
How Microsoft 365 Can Help Your Organization?
If productivity, connectivity, and efficiency are some of your business objectives, Microsoft 365 can help achieve them.
Depending on the plan you choose, you get access to tools, apps, and features like:
- Teamwork and communication
- File storage and sharing
- Security and compliance
- Advanced threat production
- Web and mobile versions of apps
- Device management
Microsoft 365 makes it possible for teams to stay connected, whether onsite or remote. In addition, communication apps and easy file-sharing mechanisms can help streamline the knowledge-sharing process.
With app versions available for web, desktop, and mobile, your organization can leverage the remote working model, hiring talent around the globe.
They help improve employee experience and foster a culture of innovation. They also offer a good return on investment as you additionally save costs on IT, automation, and security.
Let us next look at how managed services for Office 365 can help you achieve the mentioned benefits.
Top 5 Reasons to Consider Managed Services For Office 365
Microsoft 365 can help organizations streamline processes, reduce costs, and improve cybersecurity and service experience. However, you need resources for successful implementation, effective transition, and adoption.
Here are five ways an MSP can help you do so.
1. Utilize the Potential of the Product
Microsoft 365 is a solution that is power-packed with features. The communication, meeting, and file sharing apps have seen a significant rise in usage since 2020.
But unfortunately, there are still several apps and features that remain underutilized. Small and medium-sized businesses may find these additional features overwhelming. If such unused apps are a part of the plan you are paying for, it is a waste of money.
An MSP can help you choose the best plan that suits your business requirements. If you are already using Microsoft 365, they can provide visibility over the platform, help with better tool utilization, and derive value from your investment.
2. On-Demand Skilled Support
Your internal IT team will have to spend considerable effort on implementation, maintenance of the platform, and troubleshooting issues. As an SME, dedicating skilled personnel to Microsoft 365 alone may not be a feasible option.
With managed services for Office 365, you get access to on-demand skilled support. They can help you with implementation and management. In addition, you have a dedicated team to help with any issues.
By utilizing an MSP help desk, you can leverage outsourcing to free up your internal IT team’s bandwidth for critical operations. This enables you to take advantage of opportunities while the managed service provider takes care of necessary resources and helps you scale.
3. Manage Licenses Better
All offerings from Microsoft come with licenses that you need to pay for. The license allows you to use the software or tool on the licensed device. Without technical know-how, you could end up spending money on features you do not even use.
And this is a known problem. According to a news report, 56% of Microsoft 365 licenses underutilize the platform’s potential.
An MSP can go through the agreement and set up a licensing plan according to business requirements.
They can also help with tasks such as onboarding and offboarding and ensure no inactive licenses are being paid for.
4. Improved Security
Microsoft 365 has built-in security features that enable employees to work remotely while protecting the organization’s data. They also come with advanced features like threat protection.
But as cyberattacks have become sophisticated, simply relying on a platform’s security features is not wise. Moreover, the platform cannot protect you if you make configuration issues during implementation.
With its skill and experience, an MSP can help correctly configure the platform while ensuring compliance. They will not overlook tasks such as routine updates.
MSPs can provide an additional layer of security by identifying potential issues and actively monitoring the infrastructure for any threats.
5. Improved Employee Experience
Employees are one of the core pillars of any organization, regardless of their size. Therefore, you need to empower employees with tools that help them complete their deliverables, especially in the remote working model.
Reduced downtime, quick resolution of issues, and disaster recovery are advantages that a managed services for Office 365 can provide. This, in turn, can help your employees work better without worrying about bottlenecks or glitches in the IT infrastructure.
As mentioned above, even your IT team can focus on critical deliverables than worrying about Microsoft 365.
An improved employee experience eventually helps business meet productivity and efficiency goals.
How Can Managed Services Provider Help Your Organization?
If the five reasons mentioned above could not convince you, here are some more services offered by an MSP:
- Outsourced IT help desk
- Application support
- Mobile apps support
- Back-office services
- After-hours help desk and more
You can let the MSP manage platforms like Microsoft 365 using their technical expertise and industry experience. In the meantime, you focus on business deliverables, improve customer experience and embrace scaling opportunities.
Microsoft 365 enables organizations to connect, collaborate and share regardless of location. It is a single productivity solution that can help streamline IT setup, improve security and reduce costs.
The solution is surely beneficial but comes with challenges like limited use of apps and features, costing issues with underutilized licenses, configuration, and management difficulties.
An MSP can help configure and manage the Microsoft platform. Managed services for Office 365 can also aid in setting up a licensing plan tailored to your business needs, utilizing available features, and improving security and employee experience.