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What leads to customer defection? Not much. Just one bad experience. That’s it. And just like that, you’ve lost [...]
4 Ways To Turn FCR Measurements Into Improvements
Looking to improve First Contact Resolution (FCR) rates? If not, you should be. Improving FCR is among the best [...]
8 Key Criteria For Evaluating Call Center Providers
How to find good call center providers? You’ve determined your needs. You’ve developed an RFP. You’ve created a vendor [...]
How To Execute A Flawless Transition Plan
If you’re implementing an outsourcing project, you want it to be a success. Executing an effective transition plan is [...]
6 Ways To Boost Contact Center Performance
Do you want to Boost Contact Center Performance? Do you want to improve customer satisfaction? Of course, you do. [...]
A Five-Step Call Center Vendor Selection Process
You’ve gotten approval to outsource customer service. You’ve gotten buy-in from all key stakeholders. You’ve developed a budget for [...]
How To Afford Offshore Contact Center
Offshoring isn’t just for big companies. It’s good for almost every company. So why aren’t more small and mid-size [...]
5 Necessary Call Center Metrics
Measuring call center metrics is a delicate balancing act. It involves weighing three key measures of performance—quality, quantity, and [...]
Help Desk – 5 Common Mistakes You Should Avoid
A tectonic shift is re-shaping the face of business worldwide and you may need to explore it to grow [...]
How To Protect Your Company From Unexpected Security Killers
Do you think cyber attacks or cyber security breaches are isolated incidents? Or, that hackers won’t attack you because [...]
Technical Call Center Services Helps to Organizations
India is a leading provider of offshore, high-standard, quality technical support through strategic call center services to the world. [...]
Recession Job Cuts And The Call Centers
Almost 2.7 million people around the world have been victims of job cuts by the longest-lasting economic crunch in [...]