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8 Keys To Making A Successful Transition
No transition is simple. Most, if not all, are complex. But a successful transition delivers. It increases revenues, cuts costs, [...]
Unlocking The Potential Of Offshoring
Offshoring has enormous potential for your business. It can cut costs. It can free up key resources. And it can [...]
Is Voice Analytics The Future Of Tech Support Call Centers?
Is voice analytics the future of tech support call centers? -- Your help desk staff would certainly have an easier [...]
15 Surprising Companies That Offshore Technical Support
History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and [...]
How To Use Customer Feedback To Improve Your Tech Support
Are you proactive when it comes to gathering customer feedback? Smart managers are. Customer feedback is the key to improving [...]
How Does Your Company Compare To Common Support Standards?
Your call center is the “window” to your businesses. The call center remains the keyway customers contact businesses — even [...]
Don’t Overlook The Most Important Tech Support Metrics
Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t realize [...]
10 Questions To Ask Before Contracting Tech Support
For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t [...]
Technical Support – 10 Requirements For Vendor Selection
Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a [...]
How To Select The Best Tech Support Vendor
Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced support [...]
Use The Cloud For Efficient Tech Support
Has your firm experienced an issue because a support rep gave outdated information to a client? If you’re nodding your [...]
How To Secure Data When You Contract Tech Support
Today, it seems like important business data is always at risk. As businesses grow, they need to contract to specialist vendors [...]