Category: Tech Support

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efficient tech support

Use The Cloud For Efficient Tech Support

Has your firm experienced an issue because a support rep gave outdated information to a client? If you’re nodding your head in agreement you’re not alone. Outdated information is the cause for many headaches in the support world especially today. Technology and information change so fast that it’s difficult for everyone on the team to stay up-to-date and it can lead to potential issues with clients. In this article we’re going to talk about how implementing cloud computing at your company can help you build an efficient  tech support team. Implementing The Cloud For Your Support Team Cloud computing or […]

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4 Tips for Choosing a Technical Support Company

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing technical support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your business and your customers? Here are a few ways to gauge the performance of the vendors you are considering: Look At Technical Support Vendor’s Client List And Testimonials. It’s easy for companies to make big claims with nothing to back it up. In order to make […]

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