Category: Tech Support

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vendor selection

Technical Support – 10 Requirements For Vendor Selection

Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a small to medium size business looking for an edge. Offshore technical support isn’t just about money. It’s also about re-shaping your business. The savings derived can be reinvested to enhance other customer–oriented activities. That can help transform your company and boost your brand’s image. But to do this right, vendor selection must meet your specific requirements. If a vendor doesn’t meet them, leave it off the short list. 10 Requirements For Vendor Selection: The tech support vendor requirements below are [...]
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tech support vendor

How To Select The Best Tech Support Vendor

Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced support services. So while cost savings isn’t the only benefit from tech support vendor, it’s critical. Sometimes those savings can total as much as 40, 50, or even 60 percent. But to realize those savings, you have to team up with the right partner—one that fits your specific needs. Finding the right tech support  vendor can be a struggle. To do it successfully, you’ll need to address key internal and external issues. Get these efforts right and you’ll enjoy the benefits […]

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efficient tech support

Use The Cloud For Efficient Tech Support

Has your firm experienced an issue because a support rep gave outdated information to a client? If you’re nodding your head in agreement you’re not alone. Outdated information is the cause for many headaches in the support world especially today. Technology and information change so fast that it’s difficult for everyone on the team to stay up-to-date and it can lead to potential issues with clients. In this article we’re going to talk about how implementing cloud computing at your company can help you build an efficient  tech support team. Implementing The Cloud For Your Support Team Cloud computing or […]

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everywhere

4 Tips for Choosing a Technical Support Company

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing technical support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your business and your customers? Here are a few ways to gauge the performance of the vendors you are considering: Look At Technical Support Vendor’s Client List And Testimonials. It’s easy for companies to make big claims with nothing to back it up. In order to make […]

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