31West Blog - Our thoughts - Our Philosophy

Customer Support Services – 5 Ways to Leverage Facebook

Keeping your users upbeat and your customer support service engineers with a full head of hair is a top need for any organization. Most enterprises view social networks as a way to deal with customers vocalizing disappointments, yet it truly offers a great deal more. To uncover whatever remains of this Customer support services’ icy mass, we’ve accumulated a rundown of 5 unpredictable ways to leverage Facebook as a medium for Customer support services. Steps For Customer Support via Facebook Advanced Reports and Solution Recognition On Facebook, organizations can keep clients mindful of current occasions. The straightforwardness of an open […]

Customer Service Management – Best Practices

Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management analysts found that over 20% of customers lose faith after one bad experience. The same studies show that a 25% or more will simply switch to the next brand. As always, the importance of a good first impression cannot be underestimated. We have seen the damage one mistreated or disgruntled customer can do to a business and the effect exponentially magnifies by the proliferation of our social media platforms. It is therefore true that all customers should be treated with [...]

Call Center Pricing – Call Center Cost

Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the only one. For a successful engagement, focus on business growth with a long term outlook and over all cost saving. It is in your long term interest to choose quality over quantity and take due diligence while searching and selecting your service provider. Once again call center pricing / cost is an important factor but let it not be the only important factor. With most businesses today relying on call center, the number of service providers too have grown exponentially making […]

How to Evaluate Call Center Companies?

How to evaluate call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non-productive or even worse counterproductive! We spoke to a number of Small & Mid-sized companies across US & compiled a list of 5 pointers that should be kept in mind while searching for a partner for your […]