You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. Customer service agents also use such call scripts to make their communication with customers more precise ….
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Social media customer service has caught a lot of traction these days. It’s a one of a kind strategy that wasn’t pushed by the companies but by the consumers. Consumers vehemently wanted the brands to take cognizance of their ….
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Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer base, your support reps will have to create answers all the time in the absence of a knowledge base. It’s not that ….
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Ever imagined the impact social media can have on customer service? It is undoubtedly true that social media is increasingly gaining prominence in the operations of many large corporations in developing good customer service.
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