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Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions to define [...]
The Power of Knowledge – Blog Posts by 31West
Growth Hacking For Your Company: The Essentials
Want to generate 10 million users for a new product in a few years? It’s possible to use growth [...]
Cloudsourcing: What You Need to Know for Maximum Returns
Working in the cloud has become an effective way to handle vital business processes. As more companies are looking [...]
Keep Regulations in Mind When Making Changes
All call centers have to adhere to government regulations. Whether your agents are collecting credit card information, collecting on [...]
Inbound Call Center Culture Defines Hiring Process
Every company has a culture. It is the way the organization treats its clients, employees, and management. When you [...]
Cross Training At Your Call Center Promotes Growth
When you have a small company, applying growth hacking strategies will help your organization compete with corporations in your [...]
Technology MNC Utilize Customer Experience Strategies
Understanding customer experience can help your company tailor its offerings and marketing strategies. Technology MNC companies leverage big data [...]
Misunderstanding of Technology = Increased Call Center Costs
Customer resource management requires the ability to obtain and maintain customer relationships. With the necessary hardware upgrade requirements, the [...]
6 Steps to Hire Star Employee for Your Call Center
When you are seeking to create a top call center, you need the right star employee. Interviewing candidates for [...]
Inbound Call Center Myths Hurt Your Rates Per Customer
Did you know that the four top customer service myths are hurting your inbound call center myths per customer? [...]
Growth Hacking Call Center Secrets
Do you want to know a way to increase your return on investment and expand your business? Encourage your [...]
Reducing Cyber Crime In Your Inbound Call Center: 5 Best Practices
Cybercrime is on the rise. Is the data in your inbound call center secure? It better be. And if [...]