Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the only one. For a successful engagement, focus on business growth with a long term outlook and over all cost saving. It is in your long term interest to choose quality over quantity and take due diligence while searching and selecting your service provider. Once again call center pricing / cost is an important factor but let it not be the only important factor. With most businesses today relying on call center, the number of service providers too have grown exponentially making […]

How to evaluate call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non productive or even worse counter productive! We spoke to a number of Small & Mid sized companies across US & compiled a list of 5 pointers that should be keep in mind while searching for a […]