5 Tips on How to Build a Knowledge Base or Help Center from Scratch

Building a knowledge base is an instrumental process for any organization, no matter the size. Given the growing customer base, your support reps will have to create answers all the time in the absence of a knowledge base. It’s not that ….

Fortune 500 Companies that use Social Media for Customer Service

Ever imagined the impact social media can have on customer service? It is undoubtedly true that social media is increasingly gaining prominence in the operations of many large corporations in developing good customer service.

Net Promoter Score (NPS) – The Only KPI That Matters

Net Promoter Score (NPS) - The Only KPI That Matters Interested in gauging the loyalty and level of your customers’ satisfaction? Then Net Promoter Score (NPS) is the ideal tool you can use to perform this very important role in the operations of your organization. Net Promoter Score is a key performance indicator (KPI) that is focused on measuring customer loyalty (Frenay, 2016). It was introduced as an alternative to customer satisfaction surveys that were seen as rather time consuming. Customer loyalty behavior plays a pivotal role in promoting commercially meaningful scores as determined by KPI. Customer satisfaction significantly contributes [...]

Customer Care Service – 5 Ways to Awesome Experience

Here are 5 Ways to Deliver Awesome Customer Care ServiceCustomer Care Service Must Respect & Appreciate Customers Customers want to have high priority with regards to dealing with their inquiries and needs. They tend to get mad especially when their expectations for products bought are not met and would want to have someone with a huge patience to accommodate them and assist them to their needs. After all, they have paid for the goods. It is a must that your call center support team must be able to keep a cool head when dealing with customers, treat them with utmost [...]