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Offshore to India

5 Biggest US Companies That Offshore to India

As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay ahead of competition, and offer innovative solutions without compromising on quality. India has become a global hub for offshore back-office services as big companies in the U.S and Europe increasingly shift their call center operations, IT services, and other business processes to India. A recent survey indicated that 80% of firms in the US and Europe ranked offshoring to India as their top priority. According to a recent survey, 70% of consumer support in the world is handled in India [...]
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Manage Content

10 Best Apps for Companies to Manage Content

Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current discussions is the ability of an enterprise to manage content aimed at different audiences across the ever-growing channels. Information is part of the big content quotation and the potential for insights and intelligence dramatically expands when content is augmented and enhanced with public content leading to content explosion. Since the time, Google started valuing good content for SEO, companies, and web sites spin-off tons of new content every day. Some of it is useful, most of the content is just to […]

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twitter support

5 Software That Call Centers Use for Twitter Support

Call Centers Use for Twitter Support: Most businesses today are striving to improve processes, deliver better services, improve customer satisfaction and provide a better customer experience. When it comes to customer service and support, response time is very critical. Customers today are looking for instant gratification, and they expect errors and concerns addressed rapidly and sufficiently across multiple channels. The evolution of help desk software today goes beyond features: Companies have realized that an angry customer may want to vent in public and, as a result, the developers are coming up with increasingly multichannel help desk software making flagging and […]

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call center rep

10 Statements A Call Center Rep Must Never Use

When a customer contacts a call center rep for help, complain or seeking help in a product or service-related breakdown, there is almost nothing that matters more to the ultimate success of the company than the language the representatives use. There are lots of things a call center service rep can say that come by as condescending, tacky or flippant. Things that could destroy the customer experience instantly. According to a study, nearly 70% of customers will quit doing business with an organization because they felt that a customer service agent treated them rudely or with indifference. Sometimes even these […]

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