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The Apple Watch is taking the world by storm. April 24, 2015 it is scheduled to launch and it seems as if the Apple Watch could be one of the first must-have items for this year. First day pre-orders on May 15, 2015 have numbered over the one million mark, already making this device a […]

We live a world where technology changes almost every aspect of our lives. If you look around, you will observe how wired we are, and thanks to the internet virtually all aspects of the business can be accomplished in the easiest way possible. Customer service companies can now deliver their services from anywhere anytime. Customers […]

For as long as there has been customer support, there have been blunders. What has changed is the cost of one wrong move in handling a customer’s problem. The impact is no longer limited to one disgruntled customer or his kith and kin; a customer support faux pas could explode online and go viral through […]

The things you own end up owning you. Cynics sneer at such paranoia. They say that the only thing we love more than new technology is freaking out about new technology. Do we really? Is it a concern without cause? Why don’t we examine this phenomenon in light of one of the world’s leading anthropological […]