sales@31west.net 877-262-5030

Blog

Blog

gamification

Call Center Gamification for Improving Employee Loyalty

Gamification has become a unique way to increase customer engagement and loyalty. By creating fun and exciting ways to learn about new products, earn discounts and interact with businesses. Customers feel like they are rewarded for performing simple and fun actions. As the manager of a help desk, by turning the idea of gamification inward and focusing on your employees, your department could increase efficiency and retention. Employees Want to Be Loyal In this current atmosphere of high employee turnover, it may seem as though workers don’t care about the companies where they are employed. The appearance of employees just wanting to earn a paycheck and go home, however are inaccurate. Most employees do want to excel in their job […]

Read more
Call Center Contracting

Call Center Contracting – The Obvious Choice

Call Center Contracting – Small businesses need to leverage all of their resources in order to stay competitive. Sometimes, this means letting go of some business processes and focusing on the company’s strengths. With Business Process Outsourcing (BPO) companies can focus on what they do best and leave the rest to processing specialists. Call Center Contracting Call Center contracting means that you allow an outside company to handle some of your back end business processes while you handle the front-end details that reel in clients. Moreover, for small companies, it often means relieving the business owner of tedious tasks so he can focus on running the company. Almost any process can be managed: human resources, payroll, marketing, tech support, CRM. […]

Read more
Customer Relationship Management

How Customer Relationship Management Can Benefit Business?

Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions define customer service. With the reputation of your company on the line, you need specialists managing the frontlines. That is why you should consider CRM for your company. Customer Interactions The call center is normally the department that has the most contact with your customers. If your customers rave or rant about your business, it is usually because of their experience with your call center. However, call centers are expensive to create and manage. Add to that the fact that most small business owners have no call center experience, you have a potentially a hazardous situation. Customer Relationship Management CRM Management allows your […]

Read more

Growth Hacking For Your Company: The Essentials

Want to generate 10 million users for a new product in a few years? It’s possible using growth hacking techniques. What’s Growth Hacking? Growth hack is an innovative marketing technique that’s taking the business world by storm. In fact, in some circles, it’s already established. Why is growth hacking so hot? It’s proven. It’s low cost. And it’s effective. More important, it’s a game changer. Growth hacking is so powerful it can change a product’s “trajectory.” More important, it can change a company’s trajectory. That’s why companies like Twitter, LinkedIn, Dropbox, and AirBnB all swear by it. Even YouTube, Zynga, and Facebook use it. So it behooves you to learn about growth hacking. It could be just the tool you […]

Read more