IT operations is one of the fundamental teams for organizations. They are responsible for managing the software, hardware, and network infrastructure. This, in turn, helps organizations meet SLAs and provide a consistent level of service.
Poor IT operations management can lead to unexpected downtimes, security breaches, and compliance irregularities. This can further affect employee productivity and user experience.
ManageEngine helps streamline IT operations with its OpManager Plus offering. Help desk companies can use the product to help clients unify their IT operations, reduce MTTR, and improve automation.
Let us understand in detail the capabilities of OpManager Plus and how it can help businesses.
What is OpManager Plus?
IT operations can involve managing several modules like networks, servers, firewalls, applications, IP addresses, and switch ports.
Using different tools for these modules can increase the complexity of the infrastructure. Monitoring the system and identifying issues could be challenging as you do not have complete visibility. This could open the system to security breaches and causes issues like degraded application performance.
OpManager Plus is a solution to these issues. It integrates the different modules under IT operations. You get improved visibility into four layers of your system – security, application, server and storage, and network.
This will help employees monitor, identify, and remediate issues at a layer-by-layer level.
What Management Functions Does OpManager Plus Offer?
1. Network and Server Performance Monitoring
You can monitor a host of devices, servers, and networks with OpManager Plus. It can support monitoring for 10,000 devices and 2000+ metrics. These devices can include routers, switches, load balancers, WLANs, VoIP devices, and more.
It can help manage physical and virtual servers. It uses both reactive and proactive enterprise-level monitoring techniques.
It also includes built-in troubleshooting tools. For example, you can ping devices with ICMP Ping. Traceroute is another tool that finds the exact location in the connection path where the issue occurred.
2. Bandwidth and Traffic Management
You can monitor and gather in-depth metrics like router traffic, total bandwidth consumption by individual devices and applications, Cisco NBAR, traffic patterns, WLC traffic, and more. This can help you understand requirements and plan for bandwidth capacity planning.
You can get real-time updates on bandwidth consumption. So, in the case of a network issue, you will be able to identify the cause more quickly.
You can set predefined threshold settings and get alerts when the same are breached. Thresholds can be set using utilization, frequency, and duration.
You can get reports that help visualize bandwidth consumption, compare usage at different times and check problem-causing devices and applications at granular levels.
3. Configuration and Compliance Management
The tool lets you support different types of devices from over 200 vendors. In addition, administrators can track any changes made to the infrastructure, who made the changes, and authorization in real time.
You can schedule configuration backups for individual or bulk devices. These backups could be carried out hourly, daily, weekly, and monthly.
You can also enforce organization-wide compliance requirements like HIPAA, PCI, etc. The tool can scan the infrastructure for compliance rules and generate reports in the case of violations.
4. Firewall Management
OpManager Plus offers support for almost all open-source and commercial firewalls. Examples include Cisco, Fortinet, and CheckPoint, among others.
Its firewall log analysis provides in-depth security details. For example, you can get detailed statistics about attacks, viruses, failed logins, security events, and configuration changes. You can also view traffic statistics based on devices.
You can enforce and manage firewall compliance for standards like ISO 270001, NERC CIP, PCI DSS, and more. To ensure compliance, the tool runs continuous monitoring checks and evaluates factors like firewall rules, policies, objects, and ACLs.
5. IP Address and Switch Port Management
With OpManager Plus, you can proactively manage IPv4 and IPv6 dresses. It can run periodic scans to identify available IP addresses and provide network status.
With the tool’s Switch Port Mapper, you can view in-depth details of the device plugged into the port of a specific switch. You can also get real-time information like operational speed and status.
You can use over 30 comprehensive tools to perform tasks like bandwidth usage, rogue device detection, backup, monitoring, and configuration.
6. Application and Storage Monitoring
You can get complete visibility over your application and storage performance. You can assess your historical and current usage and prepare for future requirements.
The Applications Manager module lets you monitor 130+ cloud and on-premise applications and server types. In addition, you can track 100+ performance metrics like response times and utilization.
You can perform other tasks like fault management with root cause analysis, anomaly detection, and extensive reporting.
How Can OpManager Plus Help Streamline Business Processes?
IT operation is monitoring and management of IT services and infrastructure. This can involve several tasks like managing hardware, applications, performance, network bandwidth, compliance tracking, and more.
As businesses grow and adopt new technologies, challenges like limited visibility and dissimilar systems arise.
ManageEngine’s IT operations management helps streamline business processes by bringing them all under one umbrella. Instead of using and training employees on various tools, you can use the unified tool – OpManager Plus.
As mentioned above, processes like network, server, bandwidth, configuration, compliance, firewall, application, and switch port management can all be handled from a single console. This provides better visibility over the IT infrastructure and reduces complexity, cost, and employee training time.
Other Benefits Offered by OpManager Plus
Apart from streamlining business IT operations, OpManager Plus offers benefits like:
- Integrated Dashboards: Business stakeholders can use visualization tools to get in-depth visibility at an ITOM component level.
- Pre-built Performance Analytics Reports: 200+ reports available for different IT operations performance metrics.
- Reduced Mean time to repair (MTTR): It is a metric that measures the time taken to find the cause and fix an issue. As IT admins have layer-by-layer visibility, troubleshooting becomes easier.
- Third-Party Integrations: The product offers one-click integrations to ITSM, communication tools, and REST API-based integrations. Examples include ServiceNow and Slack.
The global IT operations and services market is expected to reach $53.2 billion from 2022 to 2032. This is because IT operations management will continue to be a critical strategy for businesses.
Instead of using disparate systems, a solution like OpManager Plus is more effective and cost-efficient.
It helps unify IT operations and gives businesses better visibility into their infrastructure. It offers benefits like improved productivity, security, compliance, application performance, and overall customer experience.
You can contact ManageEngine for a free trial or a personalized demo session.