When you are seeking to create a top call center, you need the right star employee. Interviewing candidates for open agent positions can be difficult. If you use these six steps, however, you will be able to find star employee for your call center. Keyword Screening The right agents will know and use call center buzzwords. This will help you sort through the hundreds of applications you will receive when you post an open position. When you have narrowed the applicants down to a more reasonable number, you can then go through the applications individually to find other key indicators that a candidate is a call center superstar. Personalized Cover Letters Another sign that a candidate may have the qualities […]

Did you know that the four top customer service myths are hurting your inbound call center myths per customer? If you want to be able to increase profits and decrease costs in 2015, you need to stop believing in these customer service misconceptions. 4 Top Call Center Myths Fewer Calls Mean More Money Companies often think that if their customer service department is receiving few calls they are making more money. The belief is that the decreased volume means less cost per call and that sales will increase due to customer satisfaction. The truth is that fewer calls to your inbound call center myths may indicate your business is losing money. One reason for this is that dissatisfied customers may […]