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How To Build Long-Term Contracting Success – Is your contracting project delivering as expected? — Not every project does. [...]
The Power of Knowledge – Blog Posts by 31West
Transform Your Back Office With These 7 Steps
If you’re like many managers of inbound call centers, you’re diligently optimizing your customer-facing processes. Are our back-office operations [...]
MNCs Offshoring To Lower Cost Is For Real
Many small businesses look to see what large corporations are doing to create efficient business practices and to lower [...]
Strategies that Will Lower Inbound Call Center Costs
Human resources are often one of the most expensive and inefficient departments for a new business. The cost incurred [...]
Companies Blinded by the Stats
Growth hacking is a term that started in Silicon Valley and spread like wildfire through the rest of the [...]
Building A Culture Of Trust In An Inbound Call Center
Do your call agents trust you? Chances are they don’t. Workers instinctively mistrust managers until they prove otherwise. It [...]
5 Secrets To Providing Awesome Customer Experiences
Do you provide awesome customer experiences to your customers? A recent survey shows that 33% of consumers think that [...]
Why Consider Call Center for Product Launch
When your company is preparing for a product launch many different teams have to coordinate to make the process [...]
Integrated CRM Reduces Effort, Improves Efficiency
Companies understand that customer relationship management is an important part of an inbound call center service. But there is [...]
Decision Making Changes can Positively Impact Tech Support
The customer is always right. This platitude may sound like a great way to improve customer relations. But businesses [...]
4 Steps To Developing An Effective RFS process
It’s time to retire your RFS process. It’s old. It’s worn out. And it’s tired. It’s also limiting. Instead, [...]
Using Technology To Go From Good To Great
Do you know what consumers want most from inbound call centers? If you don’t, don’t be embarrassed. Many call [...]