Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions define customer service. With the reputation of your company on the line, you need specialists managing the frontlines. That is why you should consider CRM for your company. Customer Interactions The call center is normally the department that […]
Growth Hacking For Your Company: The Essentials
Want to generate 10 million users for a new product in a few years? It’s possible using growth hacking techniques. What’s growth hacking? Growth hacking is an innovative marketing technique that’s taking the business world by storm. In fact, in some circles, it’s already established. Why is growth hacking so hot? It’s proven. It’s low […]
Cloudsourcing: What You Need to Know for Maximum Returns
Working in the cloud has become an effective way to handle vital business processes. As more companies are looking at the cloud as an essential business tool, companies are looking at ways to leverage this new technology. As cloudsourcing becomes the new outsourcing, there are important factors you need to understand. Instant Business Practices Information is […]
Keep Regulations in Mind When Making Changes
All call centers have to adhere to government regulations. Whether your agents are collecting credit card information, collecting on past due accounts or handling sensitive customer information, everyone in the call center has to understand and abide by the appropriate regulations. If your company is looking to create a call center or expand operations, you […]