The Art of Writing Customer Service Emails for Companies

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business communication tool. However, email customer service is not as straightforward as it may seem. Your email behavior can build or damage your reputation both professionally and individually. It is, therefore, important that you treat every customer support email as an opportunity to build a better [...]

10 Startup Mobile Payment Apps That Can Obliterate Banks

Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time consuming, expensive, and sometimes inaccessible. Startups come as a relief to the traditional banking sector by improving the quality or financial services and cutting down costs. FinTech companies using a niche strategy are taking over various areas of the financial sector from traditional banking to payments to money transfer and investments. They came as the world’s innovations and a breath of fresh air to consumers, but giant banks feel they are under attack. Startup Mobile Payment Apps are slowly threatening to kill giant banks and their […]

6 Infuriatingly Amusing Customer Service Calls

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service calls circles are a testament to this. These anecdotes, in addition to being amusing, are also instructive in preparing an agent for the more atypical callers. 6 Infuriatingly Customer Service Calls 1. The One-Stop Shopper Once every so often, we hear of callers who expect the ‘800’ number to […]

Facebook Messenger for Businesses: What’s in it for you?

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same Facebook Messenger to interact with customers. The way corporate and customer relationships are handled has changed, and it looks like Facebook Messenger is about to outline the next wave of change. Facebook is the number one social channel, and it is likely to be the first line of contact for […]