Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current discussions is the ability of an enterprise to manage content aimed at different audiences across the ever-growing channels. Information is part of the big content quotation and the potential for insights and intelligence dramatically expands when content is augmented and enhanced with public content leading to content explosion. Since the time, Google started valuing good content for SEO, companies, and web sites spin-off tons of new content every day. Some of it is useful, most of the content is just to […]

Call Centers Use for Twitter Support: Most businesses today are striving to improve processes, deliver better services, improve customer satisfaction and provide a better customer experience. When it comes to customer service and support, response time is very critical. Customers today are looking for instant gratification, and they expect errors and concerns addressed rapidly and sufficiently across multiple channels. The evolution of help desk software today goes beyond features: Companies have realized that an angry customer may want to vent in public and, as a result, the developers are coming up with increasingly multichannel help desk software making flagging and […]