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cloudsourcing

Cloudsourcing: What You Need to Know for Maximum Returns

Working in the cloud has become an effective way to handle vital business processes. As more companies are looking at the cloud as an essential business tool, companies are looking at ways to leverage this new technology.  As  cloudsourcing becomes the new outsourcing, there are important factors you need to understand. Instant Business Practices Information is the key to business success. Companies need important information regarding their business, their competitors and their market and they need it now. Real time access to data allows companies to make quick decisions and remain agile. If a company can’t see a business trend and prepare for it, most likely they won’t be able to survive the change. Cloud Technology Public and private clouds […]

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regulations

Keep Regulations in Mind When Making Changes

All call centers have to adhere to government regulations. Whether your agents are collecting credit card information, collecting on past due accounts or handling sensitive customer information, everyone in the call center has to understand and abide by the appropriate regulations. If your company is looking to create a call center or expand operations, you need to make sure that change still obeys any regulations. Ignorance Not An Excuse If you are a new business or expanded your operations to include a call center, you have to know what regulations you need to follow. The fact that your company is new or ignorant of the regulations will not be considered a viable excuse for noncompliance. Understand the regulations before you […]

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Inbound Call Center

Inbound Call Center Culture Defines Hiring Process

Every company has a culture. It is the way the organization treats its clients, employees, and management. When you are hiring agents for your inbound call center, you should choose a candidate who fits with your company’s call center culture. A Different Breed People who work in a call center are different from other types of employees. They need to be able to work in a fast-paced environment, be able to handle stress and think on their feet. This makes finding potential employees to fill an open position difficult. Not many people have the qualities that make them perform in this type of environment. Add to that the fact that not all call centers are alike. The culture of an inbound […]

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Call Center Growth

Cross Training Your Inbound Call Center Promotes Growth

When you have a small company, applying growth hacking strategies will help your organization compete with corporations in your market. One aspect of growth hacking many businesses don’t consider is cross training. If you create cross training protocols in your inbound call center growth, you can achieve rapid growth. Next Generation Generation Y employees are now in their early twenties and just starting their careers. Generation Z is heading to college and will soon be applying for new jobs. What these two generations have in common is their dislike of stagnation. They aren’t satisfied with a dead end job, and if your company doesn’t offer them the opportunities they seek then they will find a different organization that will. New […]

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