Call Center Pricing – Call Center Cost

Call Center Pricing / Call Center Cost Call center pricing is an important factor but let it not be the only one. For a successful engagement, focus on business growth with a long-term outlook and overall cost-saving. It is in your long-term interest to choose quality over quantity and take due diligence while searching and selecting your service provider. Once again call center pricing/cost is an important factor but let it not be the only important factor. With most businesses today relying on call centers, the number of service providers to have grown exponentially making it difficult to choose the one […]

How to Evaluate Call Center Companies?

How to evaluate call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today are ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non-productive or even worse counterproductive! We spoke to a number of Small & Mid-sized companies across the US & compiled a list of 5 pointers that should be kept in mind while searching for a partner for […]

The Art of Writing Customer Service Emails for Companies

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business communication tool. However, email customer service is not as straightforward as it may seem. Your email behavior can build or damage your reputation both professionally and individually. It is, therefore, important that you treat every customer support email as an opportunity to build a better [...]

10 Startup Mobile Payment Apps That Can Obliterate Banks

Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time-consuming, expensive, and sometimes inaccessible. Startups come as a relief to the traditional banking sector by improving the quality of financial services and cutting down costs. FinTech companies using a niche strategy are taking over various areas of the financial sector from traditional banking to payments to money transfer and investments. They came as the world’s innovations and a breath of fresh air to consumers, but giant banks feel they are under attack. Startup Mobile Payment Apps are slowly threatening to kill giant banks and their […]