Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same Facebook Messenger to interact with customers. The way corporate and customer relationships are handled has changed, and it looks like Facebook Messenger is about to outline the next wave of change. Facebook is the number one social channel, and it is likely to be the first line of contact for […]
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