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It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
Efficient teams work well with one another and strive to meet a common goal. As a leader, your responsibility [...]
Sixty years ago Peter Drucker said that “the business enterprise has two – and only two functions: marketing and [...]
Half of all customers with unresolved issues are at risk of leaving or have already decided to leave a [...]
When it comes to inbound call centers, balance is key. Placing your phone number everywhere will increase calls but [...]
How To Build Long-Term Contracting Success – Is your contracting project delivering as expected? — Not every project does. [...]
If you’re like many managers of inbound call centers, you’re diligently optimizing your customer-facing processes. Are our back-office operations [...]
Many small businesses look to see what large corporations are doing to create efficient business practices and to lower [...]
Human resources are often one of the most expensive and inefficient departments for a new business. The cost incurred [...]
Growth hacking is a term that started in Silicon Valley and spread like wildfire through the rest of the [...]