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It is important to understand the technology your outsource help desk company uses when they serve your clients. The [...]
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Creating a Safe Environment for Your Inbound Call Center
Efficient teams work well with one another and strive to meet a common goal. As a leader, your responsibility [...]
Developing A More Innovative Inbound Call Center: 7 Tips
Sixty years ago Peter Drucker said that “the business enterprise has two – and only two functions: marketing and [...]
Five Factors Affecting FCR In Inbound Call Centers
Half of all customers with unresolved issues are at risk of leaving or have already decided to leave a [...]
Help Employees Create a Positive Work and Life Balance
Employees who are able to maintain a healthy work-life balance perform better and are less likely to leave your company. [...]
SMB’s Need an Effective Strategy for Their Call Centers
When it comes to inbound call centers, balance is key. Placing your phone number everywhere will increase calls but [...]
Technology & Call Center Services Helps Stay Organized
When a small business tries to run a call center that sometimes run into difficulties. Your company may experience a [...]
How To Build Long-Term Contracting Success
How To Build Long-Term Contracting Success – Is your contracting project delivering as expected? — Not every project does. [...]
Transform Your Back Office With These 7 Steps
If you’re like many managers of inbound call centers, you’re diligently optimizing your customer-facing processes. Are our back-office operations [...]
MNCs Offshoring To Lower Cost Is For Real
Many small businesses look to see what large corporations are doing to create efficient business practices and to lower [...]
Strategies that Will Lower Inbound Call Center Costs
Human resources are often one of the most expensive and inefficient departments for a new business. The cost incurred [...]
Companies Blinded by the Stats
Growth hacking is a term that started in Silicon Valley and spread like wildfire through the rest of the [...]