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call center partners

Control Multiple Channels with Call Center Partners

Utilizing multiple channels  with call center partners for customer service is a good way to communicate with people via your website, email or whatever social media site is currently popular. It is important not to sacrifice the customer experience when implementing your call solutions. By taking advantage of the benefits of call center outsourcing, your company can be where your customers are while enhancing your quality of service. Multiple Channels With A Call Center Partners There is a lot of pressure on organizations to be everywhere at once while still offering supreme service. It isn’t feasible or practical to be omnipresent for your organizations. Instead, companies should focus on being the masters of specific channels, whether they are social, web […]

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Financial Services

5 Top Challenges In Today’s Financial Services Call Centers

If you manage an inbound call center for a financial services firm, your job just got that much tougher. A recent survey indicates that 80% of financial services organizations will increase investments in three key areas in 2015: Business processes Staff Training IT systems and personnel Heavy investments in these areas indicate that more and more financial services firms are adopting a customer first strategy when doing business. To execute this strategy, these firms will have to create exceptional customer experiences—the kind of customer experiences that boost customer satisfaction ratings. Doing this is easier said than done. But as a call center manager, you’ll be asked to spearhead the effort, which means your job and your reputation will be on […]

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support trends

7 Key Support Trends To Watch

It pays to plan in business. Savvy managers know that. That’s why they review key support trends annually. They can make a big impact during the year. Reviewing trends keeps managers ahead of the curve. More importantly, it provides a golden opportunity to gain a competitive edge by retaining support customers. Customers have little patience these days. One bad experience with your tech support team can drive them to your competitors. To boost customer satisfaction and loyalty, you need to improve operations continuously and fully engage customers. Staying abreast of the 7 key trends discussed below can help you stay ahead of the curve. 1. Cloud Stays Dominant Switching to the Cloud will remain a dominant issue in 2015. Many […]

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Motivate your employees

Motivate Your Employees by Bringing Meaning to Their Work

Employers often complain about workers who are disengaged and unmotivated. Statistics show that more than 50% of employees suffer from low morale and under perform on the job. So it is important to motivate your employees. However, many of the employees who are engaged put in long hours and receive low pay. What is the difference? Often it is the work they do and its impact on society. Positive Impact Positive Environment Employees who realize that they help others with the products they create or services they provide are willing to go the extra mile. They work longer and harder than their peers do. The work is important to them and by focusing on this positive impact; employees create a […]

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