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Tech MNC

Offer TECH MNC Flexibility with Tech Support

Cloud communications can help your company perform advance support for your customers. When you combine these services with managed technical  support the result is a TECH MNC class service at a price your business can afford. Cloud Communication Cloud-based phone systems are a convenient and affordable way for a business to communicate internally and externally. They offer unlimited local and long distance calling and advanced phone features at half the cost of traditional phone systems. They don’t require special equipment and start-up costs are extremely low. Many service companies offer an all-in-one solution so that you don’t have to deal with multiple providers. Virtual Office Features With outsourced technical  support, customer service and traditional business calls, companies need a variety […]

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Lost Data

Avoid the Horror of Lost Data for Your Inbound Call Center

It is every business owner’s nightmare: you receive a call from your IT staff telling you that a hard drive crash has cause you to lose valuable database information. All of the customer service information your inbound call center services has collected the last six months is gone. If you use an online backup service, you can avoid the horror of lost data and save your company time and money. More Than Just Money When your company suffers from lost data, it can mean more than just a temporary income loss. Statistics show that half of companies that suffer from significant loss of information end up filing bankruptcy. That is because you lose more than just lost data, you also […]

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CRM with social

How to Integrate Your CRM with Social

Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more in tuned to their market than ever before. When you integrate your CRM with social media, you are leveraging these resources to increase sales and service opportunities. Engaging Your Market Base When you integrate social and resource management, you have the ability to listen to your customers. You will find out information that they may not tell you directly. Not all dissatisfied customers will contact a business. In fact, statistics show that customers who are unhappy with a product or service won’t communicate with a company to solve the problem. However, they will complain to family and friends about the issue. […]

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myths

Inbound Call Center: Debunking 7 Myths

Is inbound call center services a key strategy at your company? It is at many SMBs — and with good reason. Below are 7 top myths and the real truths behind them. Outsourcing’s many benefits are proven. Improves company focus Provides access to world-class capabilities Frees internal resources Obtains resources unavailable internally Cuts operations costs For many SMBs this is a powerful management lever that boosts customer relationships, business innovation, and competitive advantage. Once established, it allows companies to focus on their core competencies and accomplish their missions. Yet, it’s surprising how much resistance there still out there. Much of this resistance stems from the many myths surrounding this business strategy. Lets start: Myth 1. Our company is too small Outsourcing […]

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