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6 Common IT Help Desk Problems And Their Solutions
Organizations today rely on a combination of programs, apps, and software to conduct business. These IT programs could be from [...]
What Are Effective Customer Service Strategies?
Customer service is integral to all businesses, big or small. This is because today, customers consider after-sales experience to be [...]
How To Prioritize Help Desk Tickets?
For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at [...]
Top 10 Benefits For Your Business From Using Managed IT Services
Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled [...]
Service Desk Ticket Handling Process – 10 Best Practices
A service desk is as crucial as the digitalization of your business. Modern users think that technology eases our lives. [...]
10 IT Help Desk Best Practices
Technology is continually being integrated into organizations regardless of the industry. Its purpose is to improve efficiency, and productivity, while [...]
The Process Of Organizing A Help Desk
Laptop does not work; the system is too slow, need help with an upgrade; the printer does not print; forgot [...]
What Is An IT Service Desk ? – Importance, Benefits, Uses In An Organization
An IT service desk is a single point of contact (SPOC) for end users of IT services. It helps the [...]
10 Innovative Ideas For Technical Support
The tech world is always on the move. With the pandemic, we are seeing technology adoption gathering steam across industries. [...]
What Are The Challenges Of Help Desk ?
Technology is being imbibed into every aspect of the business. Communication, security, data management, storage, sharing, and reporting; there are [...]
What Is Help Desk Ticketing System And It’s Importance ?
A help desk ticketing system allows the users to generate a ticket conveniently. In IT services, a ticket refers to [...]
What Are The Levels Of Help Desk ?
"Customer service shouldn't just be a department, it should be the entire company." - Tony Hsieh A huge $1.6 trillion [...]