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Lost Data

Avoid the Horror of Lost Data for Your Inbound Call Center

It is every business owner’s nightmare: you receive a call from your IT staff telling you that a hard drive crash has cause you to lose valuable database information. All of the customer service information your inbound call center services has collected the last six months is gone. If you use an online backup service, you can avoid the horror of lost data and save your company time and money. More Than Just Money When your company suffers from lost data, it can mean more than just a temporary income loss. Statistics show that half of companies that suffer from significant loss of information end up filing bankruptcy. That is because you lose more than just lost data, you also […]

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CRM with social

How to Integrate Your CRM with Social

Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more in tuned to their market than ever before. When you integrate your CRM with social media, you are leveraging these resources to increase sales and service opportunities. Engaging Your Market Base – CRM with social When you integrate social and resource management, you have the ability to listen to your customers. You will find out information that they may not tell you directly. Not all dissatisfied customers will contact a business. In fact, statistics show that customers who are unhappy with a product or service won’t communicate with a company to solve the problem. However, they will complain to family and friends […]

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myths

Inbound Call Center: Debunking 7 Myths

Is inbound call center services a key strategy at your company? It is at many SMBs — and with good reason. Below are 7 top myths and the real truths behind them. Outsourcing’s many benefits are proven. Improves company focus Provides access to world-class capabilities Frees internal resources Obtains resources unavailable internally Cuts operations costs For many SMBs this is a powerful management lever that boosts customer relationships, business innovation, and competitive advantage. Once established, it allows companies to focus on their core competencies and accomplish their missions. Yet, it’s surprising how much resistance there still out there. Much of this resistance stems from the many myths surrounding this business strategy. Lets start: Myth 1. Our company is too small Outsourcing […]

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Workflow Intelligent

Advantages Of An Inbound Call Center That’s Workflow Intelligent

Workflow Intelligent can be the answer, If your Inbound call center hasn’t been performing up to expectations. It can turn a department that’s traditionally a cost center into one that’s a revenue producer. The key to creating a call center with intelligent workflow is integrating your workflow optimization systems (WFO) with your ACD/IVR/Dialer infrastructure systems. Put more simply, you need to get your WFO systems and infrastructure systems to talk to each other. It’s a call center strategy more and more forward-thinking managers are invoking. Benefits Of Workflow Intelligent Are Enormous. When implemented correctly, workflow intelligent : Cuts operating costs Minimizes capital expenditures Optimizes age performance Reduces time spent managing complex solutions Boosts customer satisfaction Increase revenues And that’s just […]

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