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Financial Services

5 Top Challenges In Today’s Financial Services Call Centers

If you manage an inbound call center for a financial services firm, your job just got that much tougher. A recent survey indicates that 80% of financial services organizations will increase investments in three key areas in 2015: Business processes Staff Training IT systems and personnel Heavy investments in these areas indicate that more and more financial services firms are adopting a customer first strategy when doing business. To execute this strategy, these firms will have to create exceptional customer experiences—the kind of customer experiences that boost customer satisfaction ratings. Doing this is easier said than done. But as a [...]
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support trends

7 Key Support Trends To Watch

It pays to plan in business. Savvy managers know that. That’s why they review key support trends annually. They can make a big impact during the year. Reviewing trends keeps managers ahead of the curve. More importantly, it provides a golden opportunity to gain a competitive edge by retaining support customers. Customers have little patience these days. One bad experience with your tech support team can drive them to your competitors. To boost customer satisfaction and loyalty, you need to improve operations continuously and fully engage customers. Staying abreast of the 7 key trends discussed below can help you stay […]

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Motivate your employees

Motivate Your Employees by Bringing Meaning to Their Work

Employers often complain about workers who are disengaged and unmotivated. Statistics show that more than 50% of employees suffer from low morale and under perform on the job. So it is important to motivate your employees. However, many of the employees who are engaged put in long hours and receive low pay. What is the difference? Often it is the work they do and its impact on society. Positive Impact Positive Environment Employees who realize that they help others with the products they create or services they provide are willing to go the extra mile. They work longer and harder […]

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good leadership

Does Good Leadership Mean You Can’t Be a Boss?

Even though boss has become a four-letter word, those who aspire to positions in higher management think in terms of being a boss, not a leader. Are these terms mutually exclusive or can you be a still be a boss while showing the characteristics of good leadership? Boss Versus Leader – Good Leadership A boss is a person who has a title, job description and authority. A leader is a person who has certain characteristics even if they aren’t in a position of authority. A person can teach you how to be a boss, but this may not make you a […]

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