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Know what customers say is the biggest frustration with inbound call centers? It’s being left on hold. That’s right. Being left on hold. More than 40% of today’s customers say it’s their biggest frustration. Long hold times also frustrate businesses. It costs them $130 billion in lost productivity annually. That’s a lot of productivity to […]

Make no mistake.  Customer service operations are going through a major paradigm shift that threatens the survival of many companies. Nowhere is this paradigm shift more prevalent than in the financial services industry, where it’s created a new realty for businesses. Financial services firms must adjust to this new reality as quickly as possible. Failure […]

Cloud communications can help your company perform advance support for your customers. When you combine these services with managed tech support the result is a MNC class service at a price your business can afford. Cloud Communication Cloud-based phone systems are a convenient and affordable way for a business to communicate internally and externally. They […]

It is every business owner’s nightmare: you receive a call from your IT staff telling you that a hard drive crash has cause you to lose valuable database information. All of the customer service information your inbound call center has collected the last six months is gone. If you use an online backup service, you […]