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organized

Technology & Call Center Services Helps Stay Organized

When a small business tries to run a call center that sometimes run into difficulties. Your company may experience a low call volume or so many calls that your staff can’t complete other tasks. Combining call center services and new inbound technology can help your company obtain more leads and stay organized. Outsourcing Services For Organized Enterprises One of the concerns companies have about outsourcing is a lack of information & being more organized in this space. They want to make sure that their databases are kept up to date with the latest customer information. With the advancements in cloud technology, call centers can relay information to their clients in real time. This means a customer can call a help desk […]

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Contracting Success

How To Build Long-Term Contracting Success

How To Build Long-Term Contracting Success – Is your contracting project delivering as expected? — Not every project does. In fact, according to a Dun & Bradstreet report, 25% of the companies it surveyed say their contracted projects don’t deliver as expected. This is a sobering statistic. But you shouldn’t be surprised. If you’ve managed projects before, you know they’re challenging. That’s because they tend to be both tenuous and complex. Among the keys to getting your vendors / partners to deliver is developing a solid relationship with your service provider. In fact, this may be the most critical factor in long-term contracting success. This takes a long-term focus to achieve. It also takes things like senior management buy-in, good […]

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Back Office

Transform Your Back Office With These 7 Steps

If you’re like many managers of inbound call centers, you’re diligently optimizing your customer-facing processes. Are back office operations being taken care of ? You’re training supervisors. You’re scripting responses. And you’re installing tools for managing multiple channels. You’re even investing in the latest call center technology. In short, you’re doing everything you can to boost customer service. That’s great. Inbound call centers are on your company’s frontlines. Improvements there boost customer satisfaction and increase profits. But are you optimizing back office operations? If you’re not, you’re doing only half the job. If you’re not optimizing your back office, you’re missing a golden opportunity to boost efficiency, reduce costs, and increase revenues. More important, you’re missing a golden opportunity to […]

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lower cost

MNCs Offshoring To Lower Cost Is For Real

Many small businesses look to see what large corporations are doing to create efficient business practices and to lower cost. Even MNCs don’t have money to waste on processes that are complex, disorganized, or inefficient. Multinational companies could create their own in-house call centers to handle their customer issues. Yet they understand that offshoring rates are often lower than handling support issues on their own. Infrastructure To Lower Cost When call center offshoring began on a global scale many countries didn’t have the infrastructure to support these businesses. Companies took the initiative to improve roads, Internet, and utilities to make sure that their buildings had the resources necessary to operate smoothly. Home grown businesses are now taking advantage of this […]

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