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facebook messenger

Facebook Messenger for Businesses: What’s in it for you?

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same Facebook Messenger to interact with customers. The way corporate and customer relationships are handled has changed, and it looks like Facebook Messenger is about to outline the next wave of change. Facebook is the number one social channel, and it is likely to be the first line of contact for businesses and their customers for both complaints and praise. Initially, companies created Facebook pages as part of their social […]

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Offshore India

5 Biggest US Companies That Offshore to India

As business realities change, a number of companies are adopting strategies to Offshore to India & help control costs, stay ahead of competition, and offer innovative solutions without compromising on quality. India has become a global hub for offshore back-office services as big companies in the U.S and Europe increasingly shift their call center operations, IT services, and other business processes to India. A recent survey indicated that 80% of firms in the US and Europe ranked offshoring to India as their top priority. According to a recent survey, 70% of consumer support in the world is handled in India and global statistics indicate that about 56% of offshoring partnerships to India comes from companies in the US. From the […]

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Manage Content

10 Best Apps for Companies to Manage Content

Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current discussions is the ability of an enterprise to manage content aimed at different audiences across the ever-growing channels. Information is part of the big content quotation and the potential for insights and intelligence dramatically expands when content is augmented and enhanced with public content leading to content explosion. Since the time, Google started valuing good content for SEO, companies, and web sites spin-off tons of new content every day. Some of it is useful, most of the content is just to keep the blog active and running in the eyes of Google. Unleashing this content can be overwhelming for an average […]

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twitter support

5 Software That Call Centers Use for Twitter Support

Call Centers Use for Twitter Support: Most businesses today are striving to improve processes, deliver better services, improve customer satisfaction and provide a better customer experience. When it comes to customer service and support, response time is very critical. Customers today are looking for instant gratification, and they expect errors and concerns addressed rapidly and sufficiently across multiple channels. The evolution of help desk software today goes beyond features: Companies have realized that an angry customer may want to vent in public and, as a result, the developers are coming up with increasingly multichannel help desk software making flagging and responding to Facebook posts and Twitter mentions making them as relevant as fielding direct support phone calls or emails. Twitter […]

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