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How to evaluate the best call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want […]

At the height of a financial crisis, experts are worried that the current storm in Greece might spread to other regions. The crisis started in 2009 and is believed to have been triggered by the combination of structural weaknesses in Greece’s economy, overly high structural deficits and debt to GDP levels of public accounts. Greece […]

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business […]

Microsoft recently announced that Windows 10 will be hitting our shelves in July 29th. One of its primary goals on Windows 10 is to provide over 1.5 billion people using Windows, an operating system that runs well on traditional desktops and laptops, as well as touchscreen devices. Although Windows 8 was meant to achieve the […]