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Evaluate Call Center Companies

How to Evaluate Call Center Companies?

How to evaluate call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non productive or even worse counter productive! We spoke to a number of Small & Mid sized companies across US & compiled a list of 5 pointers that should be keep in mind while searching for a partner for your company. 1. Looking Ahead So you may have chosen the outsourcing vendor that seems to have offered […]

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Customer Service Emails

The Art of Writing Customer Service Emails for Companies

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business communication tool. However, email customer service is not as straightforward as it may seem. Your email behavior can build or damage your reputation both professionally and individually. It is, therefore, important that you treat every customer support email as an opportunity to build a better relationship with customers. Remember that every single email you send to a customer can shape or damage their attitude towards […]

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mobile payment apps

10 Startup Mobile Payment Apps That Can Obliterate Banks

Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time consuming, expensive, and sometimes inaccessible. Startups come as a relief to the traditional banking sector by improving the quality or financial services and cutting down costs. FinTech companies using a niche strategy are taking over various areas of the financial sector from traditional banking to payments to money transfer and investments. They came as the world’s innovations and a breath of fresh air to consumers, but giant banks feel they are under attack. Startup Mobile Payment Apps are slowly threatening to kill giant banks and their systems due to their lack of innovation and have forced these banks to accept lower profit margins. Although banks are […]

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Customer Service Calls

6 Infuriatingly Amusing Customer Service Calls

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service calls circles are a testament to this. These anecdotes, in addition to being amusing, are also instructive in preparing an agent for the more atypical callers. 6 Infuriatingly Customer Service Calls   1. The One-Stop Shopper Once every so often, we hear of callers who expect the ‘800’ number to work like a genie – a one-number-fix for every problem, regardless of who’s been dialled. A caller, the owner of […]

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