We handle every contact with the dignity of service, courteousness of experts, and the touch of utmost professionalism which adds up to great customer experience and improved customer loyalty for your small business.
The size of your business does not matter but the way it is run by the professionals who care about the growth of your small business. We create the first-lasting-impression with your customers that make them glued to your business. Potential customers are expecting to listen to a ‘real-person voice’ that can see better than what they see, hear better than what they hear, offer real solutions to their inquiries.
We are the professionals that make your Small Business run the big way. 31West’s 16+ years of experience enables us to offer service better than you can imagine. Our business is to make the big businesses envy the way your small business runs. Our team of experts at 31WEST understands the frustration that greets the customers when a ‘robotic voice mail’ responds to their calls, the anxiety and frustration that follows drives them away and probably they will never come back. It is 10 times easier and cheaper to keep a customer than to win over a new one. This is why we make your business our business.
Our services are engineered to meet your products and services requirements and to create unrivaled satisfaction for your customers.
What We Do?
31West is best known for undiluted and uncompromised superior services which lubricates the power-engine that runs your business.
- ✓ We understand and We reliably represent your interest:
Because we are an extension of your business, we have a clear understanding of your business. With these facts, we have an edge to deal with all your incoming customer requests with our expertise.
- ✓ We deliver your products and/or services responsibly
Because we run an uninterrupted system we take customers’ requests on your behalf and follow up for quick action.
- ✓ Our business help desk service is available 24/7/365
The support reps at 31West never miss any customer’s calls because our help desk champions know how important every single call is. Our team always leave your customers with smiles at the end of every conversation.
- ✓ We oil the moving parts of your business against friction and abrasion
We know small businesses well and we have the right tools to drive your business smoother with our customer care and support system.
- ✓ We take ownership of the complete support function
We facilitate product/service bookings and order, re-order, appointment management, payment, billing, and payment process; because we understand the customer‘s needs and we do follow-up calls to facilitate order and reorder of your products and services.
We receive call inquiries; give prompt feedback for instant optimized actions.
How do we Optimize your business with our Help Desk Support System?
At 31WEST, we don’t sleep over a problem, we have all the problems worked out already, and we have the answers. We give every customer’s inquiry the prompt attention and solution it requires. With our superior help desk solutions and the right tools, we achieve the highest level of Customer Care Service you will be proud of. It will help elevate your small business into a new league.
- ✓ Virtual Office Answering:
We are committed to quality and effective communication with our diligent professional customer care operators. We have all the necessary modes of communication, right from helpdesk support, voicemail, customer care support, prompt feedback support, unlimited call channels, and other services. We have all the state of the art modern tools for perfect operations that gives your small business a Global Outlook.
- ✓ We give your Small Business a Larger Perspective:
By outsourcing your business customer care support and help desk services to us, we take it to a higher proportion and enable your small business to function like any other big business. You can be reached 24/7 anytime, anywhere through our synchronized system, making you achieve much more by spending very little. We do all the customer support work on your behalf and we enable you to fly higher with our experience.
- ✓ 31WEST – Small Business Calls Center Outsourcing – just for You
We can customize all our services to meet your specification, requirements, designs, wherever you need it. We can undertake customization of everything needed by your business, such as – payments, website, event registration, operator appointment scheduling, virtual receptionist and call routing, and many more.
With 31West, you will always get it right with our Small Business Call Center and Help Desk Support Service. To us, your business success is of paramount importance and we never hesitate to walk even the most difficult terrain so that your business reaches the zenith it rightfully deserves.