IT Help Desk Services In Arvada, Colorado

Key Feature

Engaging in outsourcing for IT help desk services facilitates continuous availability at all hours. This indicates that your users have the opportunity to receive support whenever they require it, irrespective of their geographical location or time zone. Challenges do not adhere to conventional schedules; therefore, it is essential that your support remains available at all times. Timely responses represent a notable benefit.

When challenges emerge, the delay in receiving support may result in dissatisfaction and a decrease in efficiency. By employing dedicated outsourced teams, the process of ticket resolution becomes notably quicker and more effective. These professionals are equipped to address a range of issues with efficiency and care. Their capabilities enable them to identify and address challenges efficiently, ultimately leading to enhanced satisfaction among your users. Envision a sense of reassurance, understanding that assistance is readily available with just a call or click, at any time of day or night.

This level of service not only ensures that operations proceed seamlessly but also fosters a sense of trust among employees, who feel valued and supported in their work environment.

The charges for outsourcing IT help desk services in Colorado depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk pricing is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular tools we’ve worked with are:

All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.

What are your hours of operation for IT support services?

We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.

Can you provide references from current or past clients who have used your IT help desk services?

Certainly, we are happy to share contact details of our clients.

Do you offer customizable service level agreements (SLAs)?

Yes, absolutely. We design custom SLAs in close consultation with your team.

How do you ensure the security of our IT systems and data?

• ✓ We do not share your login credentials with our support team.
• ✓ We encourage our clients to implement 2FA / MFA.
• ✓ We also request for restricted IP access.

Why Outsource IT Help Desk Support Services?

There are many reasons why large corporations to small & mid-sized businesses outsource IT help desk. Here is a list of a few common reasons:

• ✓ Reduce operational cost
• ✓ Improve response time (TAT)
• ✓ Reduce support volume
• ✓ Support existing expertise
• ✓ Flexibility & agility
• ✓ Improved SLA Compliance

What to expect from your IT service desk partner?

A successful engagement will offer the following benefits to your business.

• ✓ Cost reduction for the IT department
• ✓ Wider service coverage without overhead
• ✓ Fewer people management issues
• ✓ Redundancy and higher service uptime
• ✓ Better quality of service
• ✓ More free time to focus on your products & growth