31West is a trusted provider of outsourced IT help desk services in Brockton, Massachusetts. We help you lower cost and deliver quicker resolution for all L1 or Tier-1 issues. Our 22 years of domain experience along with low cost & flexible coverage are a big plus for your business.
Top Brands We Serve
Issues Covered Under Tier-1 IT Help Desk Support
Issues covered under L-1 or Tier-1 support:
- Identify L1 IT Help Desk Issues
- Fix L1 IT Help Desk Issues
- User Life-cycle Management
- Microsoft Active Directory Management
- Office 365 User Management
- G-Suite User Management
- Manage Access Rights & Permissions
- Manage Distribution Lists
- Endpoint Management
- User management – VPN, O365, AD, G-Suite
- Manage Spam Filtering Requests
- Remote Troubleshooting Of Peripherals
- Fixing Computer Issues Like Slow Browsing, Cache Clearing etc
- Updating OS & Drivers
- Common O365 Issues
- Basic Outlook Issues
- MFA Setup
- Call On-duty Technicians For P1 Issues
- Gather Information For Level 2 or Level 3 Support
IT Help Desk Service For All Businesses in Brockton, Massachusetts
- IT Help Desk for Small & Mid-Size Businesses
- IT Help Desk for Healthcare Industry
- IT Help Desk for Hospitality Industry
- IT Help Desk for MSPs
- IT Help Desk for Technology Companies
- IT Help Desk for Logistics Companies
- IT Help Desk for Travel Companies
Omni-Channel IT Support in Brockton, Massachusetts
-
Tickets
-
Remote
-
Live Chats
-
Phone Calls
-
Emails
-
Notification Alerts
IT Help Desk Services for Companies of All Sizes in Brockton
ACTIVE DIRECTORY
Active Directory
MICROSOFT 365
Managed Microsoft 365
FOR INTERNAL USERS OR CUSTOMERS
Network Support (NOC)
HARDWARE & NETWORKING
IT Help Desk Services
SERVICE DESK
Managed IT Service Desk
ITIL CERTIFIED TEAM
Incident Management
Your Benefits When Outsourcing IT Help Desk To 31West
When you outsource IT help desk services to 31West, one of the top companies in the US, you benefit from our deep industry knowledge and support expertise. We take pride in our team’s capabilities and dedication.
Significant Savings
Up to 50% reduced cost of IT help desk support when compared to in-house teams in Brockton.
No Contracts
No forced, time bound contracts. Discontinue any time with a 1-month notice
23 Years of Trust
Since 2002, we have been helping small & mid-sized businesses in Massachusetts with their IT help desk support.
Custom, Flexible Plans
From 8/5 to 24/7, we can offer custom plans to help your business grow in Massachusetts.
Go-Live in 1 Week
We can help you go live in 5-7 business days. Experienced & ready engineers.
100% White-Label
We work behind the scene. All tickets, calls and chats are answered under your company’s name.
BYOT
We work on your business applications & IT tools. No integration headaches
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
Quick Resolution
We resolve support requests quickly and ensure no tickets are left pending before EOD.
Experienced Team
All our support engineers carry 2-4 years of IT help desk experience.
SLA Driven Services
Our services are governed by your client’s SLA. We ensure your SLA is never breached.
No Leaves or Holidays
We deploy backup agents during PTO so that your services are never down.
Key Feature
Outsourcing IT help desk services gives you access to a wide range of information. Companies that provide these services already have workers with various skills. This means the business can receive information they couldn't get otherwise. Specialized support teams are skilled at using certain tools and technologies and solving specific issues within their field.
They keep up with trends and experts in the field to make sure your company uses the latest best practices. Outsourcing allows you to quickly find experienced professionals who can solve complicated issues quickly. This knowledge really helps to solve problems faster. Outsourced help desks provide your company with helpful solutions that support your IT strategy. Having both knowledge and focus improves the quality of service provided to users.
By using outsourcing to get help, businesses can improve their chances of success in a competitive market.
IT Help Desk Outsourcing Company in Brockton, Massachusetts with Flexible Plans
8 hours/day, Mon to Sun
12 hours/day, Mon to Sun
24 hours/day, Mon to Sun
24 Hours on Sat & Sun
IT Help Desk Case Studies
IT Help Desk Pricing in Massachusetts
The charges for outsourcing IT help desk services in Massachusetts depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.
Primarily there are 3 pricing models:
- Cost per ticket
- Cost per user or endpoint
- Fixed monthly fee per engineer
It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.
As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.
Our outsourced IT help desk cost is dependent on the following factors:
- Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
- Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
- Support Channels: Email & Tickets, Email & Tickets + Phone Calls
- Nature of Support: Tier 1, Tier 2
Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.
We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:
Tools We Have Used For Outsourced IT Help Desk Services
Remote IT Help Desk Support Services with Guaranteed SLA
All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.
-
Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 60 Secs
Chat Response Time -
Under 5 Mins
Notification Response Time
Industries We Serve
IT Help Desk Service In Massachusetts
Frequently Asked Questions - FAQs
What types of technical issues and inquiries can your IT help desk support?
We offer a wide range of services, like tier 1 & tier 2 IT help desk services, incident management services, service desk management, Windows server administration etc.
How do you ensure the security and confidentiality of our company's information?
We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.
How do you measure the success and effectiveness of your IT help desk services?
We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.
Can you provide references from current or past clients who have used your IT help desk services?
Certainly, we are happy to share contact details of our clients.
How do you ensure the security of our IT systems and data?
- ✓ We do not share your login credentials with our support team.
- ✓ We encourage our clients to implement 2FA / MFA.
- ✓ We also request for restricted IP access.
Why Outsource IT Help Desk Support Services?
There are many reasons why large corporations to small & mid-sized businesses outsource IT help desk. Here is a list of a few common reasons:
- ✓ Reduce operational cost
- ✓ Improve response time (TAT)
- ✓ Reduce support volume
- ✓ Support existing expertise
- ✓ Flexibility & agility
- ✓ Improved SLA Compliance
Call 877-262-5030 or request a custom quote via the form below.