IT Help Desk Services In Sparks, Nevada

Key Feature

Outsourcing IT help desk services enables businesses to optimize resource allocation. Businesses can concentrate on core businesses without spreading themselves thin. Delegating L1 support responsibilities allows internal teams to devote more time to strategic projects that promote growth. This move not only increases productivity, but it also encourages innovation.

Furthermore, third-party suppliers frequently use complex tools and software to efficiently manage requests. As a result, issues are resolved faster and more accurately. This strategy reduces the need for intensive training for your own personnel. Instead of spending in ongoing training for several employees, organizations may rely on experts who already have specific knowledge.

Outsourced assistance handles regular questions, allowing firms to focus their human resources on projects that push the company ahead while increasing operational efficiency.

The cost of outsourcing IT help desk services in Nevada depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.

Primarily there are 3 pricing models:

1. Cost per ticket
2. Cost per user or endpoint
3. Fixed monthly fee per engineer

It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are a good fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.

As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.

Our outsourced IT help desk cost is dependent on the following factors:

1. Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
2. Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
3. Support Channels: Email & Tickets, Email & Tickets + Phone Calls
4. Nature of Support: Tier 1, Tier 2

Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:

All our managed IT help desk services are governed by an SLA to meet your internal quality standards and client contracts.

What is help desk outsourcing?

Outsourcing help desk is often one of the first steps that companies take. This approach frees up your IT staff's time, allowing them to focus on strategic operations and revenue-generating initiatives rather than constantly dealing with support issues.

How do you ensure the security and confidentiality of our company's information?

We prioritize client data security and system integrity. Our commitment is reflected in our rigorous industry-compliant data security policies. As an additional safety layer, we do not store client data on our systems. Instead, we rely on the client's ITSM, help desk management software, and CRM tools. This approach grants our clients complete control over their systems and data.

How do you measure the success and effectiveness of your IT help desk services?

We hire certified & experienced engineers for our team. We have an internal Quality Audit team that monitors team's performance on daily basis. Additionally, we encourage our clients to run satisfaction surveys for end-user feedback. Monthly review calls are conducted with clients for critical feedback and to discuss scope of improvement.

How much does an outsourced IT help desk cost?

An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.

How do you ensure the security of our IT systems and data?

• ✓ We do not share your login credentials with our support team.
• ✓ We encourage our clients to implement 2FA / MFA.
• ✓ We also request for restricted IP access.

What are the benefits of Outsourcing IT Help Desk Services?

Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:

• ✓ 24/7 coverage
• ✓ Professional expertise and reliability
• ✓ Savings and predictable billing
• ✓ Reduced vulnerabilities, risks & downtime
• ✓ Significant reduction of management headaches
• ✓ Increased focus on revenue-generating functions